Senior Manager Software Development Engineering – Safety ART

Sr Manager Software Development Engineering Safety ART Tech Enablement Team

What you will do

Lets do this. Lets change the world. In this vital role you willbecome an influential strategic IT partner within the Global Patient Safety (GPS) organization. This role is accountable for end-to-end service delivery leading and manage a team of engineers supporting multiple product teams for the Safety IT technology and its integrations.

As we stride towards the future, this role will be pivotal in advancing the next generation of Safety platforms and supporting technologies. As Sr. Manager, you will lead a team delivering innovative solutions and shared technology services to support the Global Patient Safety (GPS) organization. This role combines technical leadership and strategic guidance to advance safety platforms, integrate innovative technologies, and drive efficiency and innovation across systems.

Roles & Responsibilities:

• Oversee the delivery of shared services across the safety product teams, ensuring high-quality solutions and alignment with organizational goals.
• Acts as a liaison between team and product teams, ensuring technical solutions align with project requirements and timelines for the Global Patient Safety organization
• Provide guidance on the design, development, and deployment of technical solutions
• Ensures adherence to best practices in software engineering, including code quality platform scalability, and system reliability
• Stay updated on new technologies and trends to recommend innovative solutions.
• Take a leadership role in the management of the technical enablement team and contract workers (CWs) by educating, motivating, and guiding in delivery and maintenance of this service delivery to enrich business area strategy
• Champion innovation to elevate Amgen's Safety systems, empowering the business to improve its processes, efficiency, and effectiveness. This involves integrating cognitive capabilities to thoughtfully automate traditional, manual processes.
• Promote the adoption of global technology capabilities and standards to address complex business challenges.
• Lead strategic and operational activities, including securing funding, managing RFP processes, assessing solution options, forecasting, resource and demand planning, vendor coordination, and overseeing run and build operations across product teams.
• Oversee, mentors and lead a dedicated team comprised of engineers.
• Improve procedures associated with Maintenance and Support.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree with 8 to 10 years of Computer Science, IT or related field experience OR
• Bachelors degree with 10 - 14 years in Computer Science, IT or related field experience OR
• Diploma and 14 to 18 years of computer science and engineering preferred, other Engineering field experience will be considered

Preferred Qualifications:

• Proven experience 5+ years in the IT Industry with work experience in Analysis, Design, Development, Testing and Maintenance of software applications in a SaaS environment or in a Health & Life Sciences industry.
• 5+ years of experience in a technical or engineering leadership role
• Experience of working on and leading major programs/projects that involve multiple partners and external vendors and leading end-to-end from initiation to project closure
• Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements
• Strong communications skills in writing, speaking, making pitches to various audiences in a clear and concise manner
• Experience in database programming and knowledge of concepts in SQL (e.g. Oracle or Postgres)
• Experienced with cloud computing technologies (e.g. AWS, Azure) and integration technologies (e.g. Mulesoft, databricks).
• Experience in DevOps, and Scaled Agile Framework (SAFe), especially in regulated setting including ability to lead the transformation of teams from a service based to a product-based model
• Experience with Quality Control and Quality Assurance processes and systems
• Demonstrable experience in group facilitation ability to guide teams to make decisions and achieve results within agreed parameters & timescales
• Strong background in conflict resolution and fostering teamwork between technical teams and customers
• In-depth experience in all aspects of SDLC from requirements, design, testing, data analysis and Change Control process combined with experience developing project charters, statement of work and project financials
• Experienced in leading vendor relationships, contract negotiations, and ensuring alignment with long-term technology solutions
• An ongoing commitment to learning and staying at the forefront of AI/ML advancements.

Good-to-Have Skills:

• Demonstrated expertise in a scientific domain area and related technology needs
• Understanding of scientific data strategy, data governance, data infrastructure
• Experience with stakeholder management, leading a team of 20, ensuring seamless coordination across teams and driving the successful delivery of technical projects
• Familiarity with data analytics and visualization platforms such as Databricks, Spotfire, Tableau, Power BI, and Cognos, combined with strong programming skills in languages like SQL and Python for data processing and analysis.
• Experience creating impactful slide decks and presenting data
• Ability to drive projects/company initiatives using Agile methodology
• We understand that to successfully sustain and grow as a global enterprise and deliver for patients we must ensure a diverse and inclusive work environment.
• Extensive experience in managing and delivering technology solutions in a GxP environment
• Knowledge of drug safety databases and tools such as Argus or ArisG, including an understanding of adverse event reporting requirements.

Professional Certifications:

• SAFe for Teams certification (preferred)
• Advanced certifications in cloud technologies (e.g. AWS Solutions Architect)

Soft Skills:

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global teams
• High degree of initiative and self-motivation
• Ability to lead multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills in translating technical insights into impactful narratives for senior executives
• Ability to deal with ambiguity and think on their feet
• Ability to influence and drive to an intended outcome
• Ability to hold team members accountable to commitments

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.