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115 AmerisourceBergen Jobs
Manager, Infrastructure
AmerisourceBergen
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Working as IT Infra Operations Manager at Cencora Business Services (CBS) you'll be responsible for the stability assurance and operations of the IT infrastructure across all business units of Cencora.
- Members in this role serves as the central point of contact for escalations and staying abreast of all Incidents/Requests with both Internal and External teams to ensure timely/prompt resolution, must be able to work collaboratively with system users and other technical colleagues across the globe.
- Individuals work across all functional areas of the enterprise and use a strong client service orientation to ensure that all requests, incidents and changes are worked in a professional manner. Successful members of the team will be process focused while providing good customer service and assuring stable IT environment to Cencora IT teams and businesses.
- This role oversees the development of enterprise standards and technology initiatives, and the IT governance process. IT operations manager will manage two distinct IT operations functions based out CBS-Pune location, these are Cloud Operations and Patch Management.
- The team supporting these functions work in shift patterns to cover global support 24x7. The role will give you an opportunity to collaborate with APAC, EMEA and AMER regions. This role is also responsible for analyzing the workload, cloud operations processes and patch management processes, assessing the impact on the business, providing solutions to improve IT Infrastructure stability technology and automation opportunities.
- This role will primarily operate on weekdays with supervision of weekend shift coverage provided by the team members. Preferably this role is expected to work in 2nd shift (afternoon-IST), majority of overlap with EMEA region and connect call with APAC/AMER regions, per need basis.
Primary Duties & Responsibilities:
- Manage Level 1 and 2 Cloud and Infrastructure Engineers (Primarily supporting Azure Cloud, Windows, Linux, and knowledge of Networks, Storage, Virtualization), prioritizing tasks, assigning work (based on skills) and verifying tickets are handled accordingly.
- Notifications to appropriate stakeholders and communication to management on critical events.
- Oversee and review shift turnover to incoming shift leveraging uniform standard process.
- Ensure staffing and their availability for monthly patching weekend work
- Act on alerts, escalate incidents, and daily change requests within SLAs.
- Manages the development and implementation of IT initiatives to support business strategy.
- Manages the improvement processes that helps to assure stability and impacts customer satisfaction and relationships.
- Works with internal and external customers / stakeholders to understand business needs.
- Review process adherence - ITIL: Incident, Request and Change, SLA attainment, training needs, local talent search
- Measures service performance and implements improvements.
- Ensures compliance to policies, procedures, and standards.
- Communicates organization information through department meetings, one-on-one meetings, and other communication methods.
- Supports an environment of open and upward communication with all staff to ensure positive employee morale, effective conflict resolution and upward flow of creative ideas for the benefit of the Company and its employees.
Experience & Educational Requirements:
- Bachelor s degree in computer science, Information Technology or any other related discipline or equivalent related experience.
- 8-10 years of directly related or relevant experience, preferably in IT Infrastructure services.
- Must have reporting manager experience of minimum 8 or more members
Preferred Certifications:
- ITIL V3 / ITIL V4 - Operations processes
- Azure fundamentals
- Microsoft Certified Professional
- Cisco Certifications
Skills & Knowledge:
- Behavioral Skills:
- Detail Oriented
- Team Management
- Interpersonal Communication
- Learning Agility
- Time management
Technical Skills:
- IT Infrastructure Operations Management
- Datacenter, cloud, server and network management concept
- Virtualization Concepts like Application, Server, Network, Storage, Desktop
Tools Knowledge:
- Cloud Computing Tools like Azure Portal
- ServiceNow, NewRelic, SolarWinds, Dell Moogsoft
- Microsoft Office Suite, SCCM
- Understanding of DNS, DHCP, LDAP, SMTP, Puppet
- Operating Systems & Servers like Windows, Linux,
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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