Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
Provides experienced services including defining requirements, developing and/or maintaining computer applications/systems to meet client s needs
Takes accountability for end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors
Analyzes performance metrics to ensure user satisfaction
Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
Supports various reporting and analytical functions necessary for the accurate maintenance of the solutions
Identifies, pursues, and closes engagements for solutions practice and helps troubleshoot issues that arise from translation of requirements
Analyzes customer s operations to understand their strengths and weaknesses to determine opportunities for improvements
Supports in review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
Keeps stakeholders informed of problems, issues, and resolutions and manages their expectations
Works in close collaboration with business partners and developers to ensure consistent understanding of business processes and requirements
Interacts with IT staff including business area management, portfolio managers, vendors, consultants, and other contractors
Supports project planning and coordination among different project teams
Partners internally with business partners, and externally with Clients elicit business requirements that describe the desired the technical/analytical solution
Develops and authors user stories (and business cases) applying generally accepted techniques to convey the expectation
Develops low fidelity mock-ups and annotated illustrations that convey the expected deliverable and user experience
Participates in backlog grooming, prioritization, and estimation process
EDUCATIONAL QUALIFICATIONS:
Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.
Preferred Certifications:
Certified Business Analysis Professional (CBAP)
ITIL, ITSM Certifications
Certified Information Systems Security Professional (CISSP)
WORK EXPERIENCE:
4+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations.
SKILLS & KNOWLEDGE:
Behavioral Skills:
Critical Thinking
Detail Oriented
Impact and Influencing
Interpersonal Communication
Multitasking
Problem Solving
Time Management
Technical Skills:
Application Design and Management
Business Process Modelling
Cloud Infrastructure Management
Database Management
Technical Documentation
Network Architecture and Management
Scalable Technologies & Architecture
Software Development Life Cycle (SDLC)
Systems Integration
Tools Knowledge:
Business Process Management (BPM) Systems like Metastorm
Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP