Mgr I - Training (IN)

PRIMARY DUTIES AND RESPONSIBILITIES:

Design and develop effective training programs, materials, and resources related to contract management and chargeback processing. Conduct training sessions for new hires and ongoing training for existing employees, utilizing various methods such as classroom training, e-learning, and hands-on workshops. Assess the effectiveness of training programs through feedback, testing, and performance metrics. Adjust training methods and materials as necessary to improve outcomes. Regularly update training materials to reflect changes in company policies, industry regulations, and best practices. Work closely with the Contracts and Chargebacks team, HR, and other relevant departments to ensure training content is accurate and aligned with company goals. Provide ongoing support and mentorship to team members, addressing any questions or issues related to contracts and chargebacks. Report team operations and performance to US-based executives / management team. Collaborate with management to ensure the team structure and its SLAs remain current with the organization s overall goal. Willing to obtain formal training in other areas. Lead multiple workstreams. Collaborate with key teammates and leadership. Assist and support department managers in preparing for meetings. Maintain and promote positive and professional working relationships with associates and management. Comply with all appropriate policies, procedures, and regulations.

.

QUALIFICATIONS, EXPERIENCES, AND SKILLS:

• 5+ year(s) working experience / 2+ years of managerial experience
• Excellent presentation skills -experience presenting to executive level audience is preferred
• Experience in Contract Chargeback process is desirable
• Experience in the pharmaceutical industry is preferred
• Proficient in Microsoft Word, Excel, and Power Point
• Prior experience in SAP is desirable
• Strong written and verbal communication skills, Exceptional presentation skills, Excellent interpersonal and management skills.
• Demonstrated leadership and delegation abilities
• Excellent organizational skills with a keen attention to detail
• Self-motivated, goal-oriented and capable of thriving in a fast-paced environment
• Able to work with all levels of management in a professional manner
• Adaptable to change, adapt to positive business environment changes
• Able to professionally support management decisions and accurately follow through on directives
• Able to make sound judgments and initiatives and communicate them effectively
• Ability to assimilate and summarize information in an appropriate context
• Commercial acumen, as well as the ability and willingness to be hands-on
• Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility
• Resourceful in pursuing or recommending new ideas and/or procedures
• Experience working with a team in multiple locations (including shared services) is a plus

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned