Manager - Technical Administration

This role is responsible for the designing, support and implementation of all the stages in Plan - Build - Run

Managers work with different leaders from development, infrastructure and functional teams to create cutting-edge solutions

They have general expertise in large SAP implementation, nonSAP product implementation

They manage a team of SAP Basis, Technical Administrator and DBA s, provide guidance to them in delivering the services in this area

Job Description:

Primary Duties Responsibilities:

Primary point of contact for all SAP Basis, Technical Administration and DBA issues

Will work closely with Cloud, Infosec, Infrastructure architects, Cloud engineering, Cloud operations and other infrastructure teams for deployment and support of Cloud resources, troubleshoot and resolve problems

Interface with the Basis team in Europe and North Americas to effectively manage the workload

Manage the team of high performing individuals in the area of SAP Basis, Technical Administration and DBA

Coordinate with other Basis product leads to ensure software consistency across the SAP landscape

Will participate in the IT Change Management process and validate/approval all SAP related changes

Keeps abreast of new developments and forecasts of future trends in the areas of SAP technology

Works with internal and external customers to understand their requirements to form a forward-thinking architectural vision for the infrastructure of the Company

Provide input on and support new projects affecting the SAP environments

Participate in defining delivery model

Engage and interface directly with SAP as required for product support/questions

Advises on options, risks, costs versus benefits and impact on other business processes and system priorities; contributes to cost versus benefit measures

Leads projects and is responsible for deliverables

Works on multiple, high to highly complex projects in parallel

Coordinates between internal requestors and the production team in order to schedule production release updates and upgrades

Develops processes and oversees the installation of upgrades and patches for the different applications

Creates and oversees all necessary technical checklists to ensure completion of upgrades

Defines procedures for user access servers, files and databases

Assesses risk of implemented changes before performing them

Responds to escalated system problems

Monitors and maintains a comprehensive set of performance metrics for all system features

Identifies risk levels and recommends and implements corrective/preventive actions

Maintains history reports, identifies and addresses re-occurring problems

May develop online help and update systems support help scripts

Creates automation scripts for efficiency and process improvement

Engages with industry groups in relevant forums

Experience Educational Requirements:

Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience

7+ years of directly-related or relevant experience with 2+ years in a managerial capacity, in technical administration (SAP Basis/Oracle DBA)

Preferred Certifications:

Certified Scrum Master

SAFe Agile Certification

Project Management Professional (PMP) Certification

Observability platform experience (New Relic or Dyantrace or similar)

Behavioral Skills:

Coaching and Mentoring

Collaboration

Conflict Resolution

Critical Thinking

Detail Oriented

People Management

Presentation Skills

Technical Skills:

Scalable Technologies and Architecture

Cloud Solutions

SAP Basis Administration

Oracle DBA or SAP HANA DBA

System Integration/DeliveryTools Knowledge:

Microsoft Office Suite

JIRA/Confluence/Clarity

Cloud Computing Tools (Azure)

Integration and Deployment tools (Jenkins, Azure DevOps)

EDUCATIONAL QUALIFICATIONS:

Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience

Preferred Certifications:

WORK EXPERIENCE:

5+ years of directly-related or relevant experience with 2+ years in a managerial capacity, preferably in software designing and development or systems architecture

SKILLS KNOWLEDGE:

Behavioral Skills:

Technical Skills:

Tools Knowledge: