Senior Technology Operations Analyst

In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Sr. operations analysts working in technologies such as Python, Shell/powershell , SQL Server, Linux etc.

The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.

Job Description:

• Lead development of automation patterns by analyzing application designs, collaborate with other engineering teams to integrate automated solutions seamlessly and move the organization towards more mature recovery and resiliency models.
• Collaborate with key stakeholders to improve recovery patterns of critical tier zero platforms and premium systems to reduce recovery times. Execute thorough testing protocols to validate automation system functionality.
• Assist with troubleshooting and resolving issues in existing automation, continuously evaluate automation opportunities for applications working app teams and drive updates as needed. Assist with planning TRR exercises to simulate various failure scenarios and execute failover and failback automation during including real disaster scenarios along with failing away during a critical Incident. Document results and implement identified improvements to reduce recovery times.
• Evaluate new technologies and services that could improve disaster recovery capabilities, lead enablement of those services and tools within the organization and own maintenance and support of those. They will own the resiliency and recovery automation deliverables leading through a team of automation engineers.

Required Qualifications:

• Experience and subject matter expertise in the web and distributed computing environment, as well as cloud environments (AWS Preferred).
• At least three years of experience in automation engineering using tools such as ServiceNow, Tidal, Ansible, Terraform and Cloudformation.
• Proficiency in scripting languages, like Python or Shell/powershell.
• Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.

Preferred Qualifications:

• AWS Cloud Practitioner/AWS Solutions Architect.
• Experience working in the financial services industry or other similar, highly regulated environment.

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

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