Analyst-Control Management

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Function Description:

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the US Consumer Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for US Consumer Services to ensure adherence to regulatory standards, Amex policy and enhance the BUs resilience through managing a clear methodology of inherent and residual risk.

US Consumer Services is looking for an Analyst of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Analyst, US Consumer Services Risk ID, Assessment, Testing & Reporting will :

• Assist in additional identification specific risks throughout business processes and systems (along with business process owners)
• Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
• Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
• Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Support thematic risk reporting (levels, trends, causes)
• Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
• Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
• Support risk management practices within the business
• Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring
• Maintain risk profiles and an updated risk register(s)
• Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Demonstrated experience to perform thematic analysis identifiable through complaints data, both on new OBR launches/changes and on a regular basis (e.g. monthly) to identify OBR fulfillment issues
• Knowledge of Amex fulfillment systems, CPG guidelines, analytical mindset, demonstrated ability to drive projects requiring deep analytical thinking
• Ability to identify data trends and insights with Governance Team, Product owners, and other relevant key stakeholders.
• Demonstrated ability to explore new capabilities (e.g., NLP, ML) to detect patters and trends that could further strengthen the monitoring eco-system.
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Proficiency in excel, SQL and data visualization tools like Power BI or Tableau

Preferred Qualification s:

• Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
  
  • Supporting identification of operational risks throughout business processes and systems
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
  • Supporting independent control monitoring, including identification of control improvements
  • Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
  • Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
  • Knowledge of Complaints Governance guidelines and trend-based indicators shall be an advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.