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35 American Express Jobs

Customer Service Analyst

1-5 years

₹ 4.4 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Customer Service Analyst

American Express

posted 2d ago

Job Description

  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Adherence to quality and compliance guidelines.
  • Support any new initiatives in the directorate.
  • Balance customer interests with the interests of American Express.
  • Communicates effectively, oral and written to identify and document necessary information.
Minimum Qualifications
  • We are hiring Graduates with minimum 1year of experience in customer service or any BFSI domain
  • Excellent Verbal Written Communication - Customer Focused, with Strong Ability to resolve Customer Issues
  • Analytical mind attention to detail
  • High level of Customer sensitivity, commitment service orientation
  • High result orientation
  • Ability to take independent decision meet stringent deadlines

Employment Type: Full Time, Permanent

Read full job description

American Express Interview Questions & Tips

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What people at American Express are saying

5.0
 Rating based on 4 Customer Service Analyst reviews

Likes

The work culture is great

  • Salary - Excellent
  • +6 more
Dislikes

Nothing as such for now

Read 4 Customer Service Analyst reviews

Customer Service Analyst salary at American Express

reported by 36 employees with 1-5 years exp.
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₹3.9 L/yr - ₹8 L/yr
10% less than the average Customer Service Analyst Salary in India
View more details

What American Express employees are saying about work life

based on 3.1k employees
65%
68%
74%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

American Express Benefits

Free Transport
Cafeteria
Health Insurance
Work From Home
Job Training
Soft Skill Training +6 more
View more benefits

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American Express Mumbai Office Location

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Mumbai Office
American Express Banking Corp. One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai Mumbai
Maharashtra 400013

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