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35 American Express Jobs
Customer Service Analyst
1-5 years
₹ 4.4 - 6L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Customer Service Analyst
American Express
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
- Deliver to the Employees, Customer and Shareholder metrics as per goals.
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
- Adherence to quality and compliance guidelines.
- Support any new initiatives in the directorate.
- Balance customer interests with the interests of American Express.
- Communicates effectively, oral and written to identify and document necessary information.
- We are hiring Graduates with minimum 1year of experience in customer service or any BFSI domain
- Excellent Verbal Written Communication - Customer Focused, with Strong Ability to resolve Customer Issues
- Analytical mind attention to detail
- High level of Customer sensitivity, commitment service orientation
- High result orientation
- Ability to take independent decision meet stringent deadlines
Employment Type: Full Time, Permanent
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What people at American Express are saying
Rating based on 4 Customer Service Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
The work culture is great
- Salary - Excellent
Nothing as such for now
Customer Service Analyst salary at American Express
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