Engineering Director - SRE, Platform Operations

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

American Express Enterprise Cloud Engineering team is looking for innovators to help us build world-class applications, Cloud platforms and infrastructure supported by integrated CICD, Observability and security capabilities.

As the Engineering Director Enterprise Cloud Platform Operations, you will lead a team responsible for the smooth and efficient operation of our cloud infrastructure, incorporating SRE principles. You will play a pivotal role in ensuring the reliability, scalability, and performance of our cloud services, driving operational excellence and reliability engineering across all facets of our cloud operations.

This role will help achieving the primary outcomes of the cloud strategy including better agility, innovation, and economics for all technology teams.

Key Responsibilities:

• Lead and mentor a team of platform operations engineers, cloud services engineers and platform SREs, providing guidance and support in managing our cloud infrastructure with a focus on reliability and resilience.
• Lead a scrum team focused on enhancing customer experiences and reducing operational toil.
• Collaborate with cross-functional teams to define operational strategies and implement best practices.
• Oversee the deployment, monitoring, upgrade, and maintenance of cloud resources, to ensure high availability, reliability, and optimal performance.
• Develop and implement robust incident management and escalation procedures, to minimize downtime and resolve issues in a timely manner.
• Continuously evaluate and optimize cloud infrastructure to improve reliability, efficiency, reduce costs, and maintain security posture.
• Establish key performance indicators (KPIs) and metrics, including reliability metrics such as SLIs, SLOs, and error budgets, to measure the effectiveness of the cloud platforms, reduce friction and enhance developer experience.
• Provide regular reports and insights to senior management.
• Foster a culture of collaboration, innovation, and continuous improvement within the cloud operations team, promoting the adoption of SRE principles and practices.

Qualifications:

• Bachelor s or Master s degree in Computer Science, Engineering, or related field.
• 8+ years of experience in Platform Operations, API Support or Site Reliability Engineering (SRE), with a proven track record of leading teams in managing large-scale cloud infrastructure with a focus on reliability and resilience.
• Deep understanding of cloud technologies (eg Google Cloud) and experience with cloud orchestration and automation tools.
• Experience with DevOps practices and methodologies, including CI/CD pipelines, configuration management, and infrastructure as code.
• Experience with observability tools such as Prometheus, Splunk, ELK, Dynatrace.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment.
• Excellent communication and leadership skills, with the ability to effectively collaborate with cross-functional teams and influence decision-making at all levels of the organization.
• Certifications such as Google Cloud Professional Architect, or relevant SRE certifications are a plus.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities