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34 American Express Global Business Travel Jobs
Product Deployment Lead
3-7 years
Bangalore / Bengaluru
1 vacancy
Product Deployment Lead
American Express Global Business Travel
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career pathStart your journey.
What youll do
- Candidates with knowledge of ConnectClient, Profile Expert Plus, and/or Connect Profile are desirable
- The role requires the candidate to operate in a protected environment. Driving large complex deployment projects with over 15 country launches across multiple phases, collaborating with teams across GBT on systems interfaces
- Understanding of upstream & downstream processes for the business/process in deployment OR the travel industry is expected
- Experience deploying/project managing large complex implementations - Global clients with a presence in over 20 countries and with various online booking tools and GDS combinations
- Knowledge of the travel domain - ticketing, customer service, travel operations
- Understanding of TMC operations, partnerships, service providers, etc.
- GDS experience
- Sabre and Amadeuss knowledge is desired
- Apollo and Galileos experience would be an added advantage
- Experience across Concur, DEEM, GetThere, and other OBTs would be an added advantage
- The candidate should have a fair knowledge of MS Office tools
- Working experience on Salesforce, Rally, DEEM Dashboard/Support would be a good to have
- Should have excellent project management skills - Creating Issues logs, status reporting, orchestration of conversations to solve client requirements
- develop a detailed project plan to track progress
- Report and escalate to management as needed
- Have experience working with Salesforce
- Experience working with Sabre and Concur is preferred. These have great dependency on the deployment activities the team manages
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office
- Participate in client interactions - training, troubleshooting, data gathering, and escalation management
What were looking for
- The candidate should have strong communication skills in English - Written & Spoken
- Prior experience in managing customer relationships, would be a key advantage
- Manage the relationship with clients and internal company stakeholders
- Candidate should have experience working across diverse groups/functions
- A candidate should have the ability to assess issues/risks, exhibit analytical skills, and a solution mindset
- Open to work in rotational and flexible shifts
- Previous experience in project management is desired
Location
Bangalore, India The #TeamGBT Experience
Work and life Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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Flexible timing
Monday to Friday
No travel
Day Shift
American Express Global Business Travel Benefits
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American Express Global Business Travel Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Koramangala 100 Feet Ring Road
Bengaluru/Bangalore, Karnataka
560071
560071
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