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Engaged Employer

American Express Global Business Travel

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4.3

based on 219 Reviews

Video summary

51 American Express Global Business Travel Jobs

Product Deployment Lead

American Express Global Business Travel

4.3

based on 219 Reviews

3-7 years

Bangalore / Bengaluru

1 vacancy

Product Deployment Lead

American Express Global Business Travel

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Recruitment Amadeus Sabre Ticketing

+ 3 more

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career pathStart your journey.

What youll do

Candidates with knowledge of ConnectClient, Profile Expert Plus, and/or Connect Profile are desirable
The role requires the candidate to operate in a protected environment. Driving large complex deployment projects with over 15 country launches across multiple phases, collaborating with teams across GBT on systems interfaces
Understanding of upstream & downstream processes for the business/process in deployment OR the travel industry is expected
Experience deploying/project managing large complex implementations - Global clients with a presence in over 20 countries and with various online booking tools and GDS combinations
Knowledge of the travel domain - ticketing, customer service, travel operations
Understanding of TMC operations, partnerships, service providers, etc.
GDS experience
Sabre and Amadeuss knowledge is desired
Apollo and Galileos experience would be an added advantage
Experience across Concur, DEEM, GetThere, and other OBTs would be an added advantage
The candidate should have a fair knowledge of MS Office tools
Working experience on Salesforce, Rally, DEEM Dashboard/Support would be a good to have
Should have excellent project management skills - Creating Issues logs, status reporting, orchestration of conversations to solve client requirements
develop a detailed project plan to track progress
Report and escalate to management as needed
Have experience working with Salesforce
Experience working with Sabre and Concur is preferred. These have great dependency on the deployment activities the team manages
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Participate in client interactions - training, troubleshooting, data gathering, and escalation management

What were looking for

The candidate should have strong communication skills in English - Written & Spoken
Prior experience in managing customer relationships, would be a key advantage
Manage the relationship with clients and internal company stakeholders
Candidate should have experience working across diverse groups/functions
A candidate should have the ability to assess issues/risks, exhibit analytical skills, and a solution mindset
Open to work in rotational and flexible shifts
Previous experience in project management is desired

Location

Bangalore, India

The #TeamGBT Experience

Work and life Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!

What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

Employment Type: Full Time, Permanent

Functional Areas: Banking/Insurance

Read full job description