Ambience Malls - Chief Security Officer (6-8 yrs)

1. Security Operations Management;

- Oversee the overall security framework and ensure smooth day-to-day security operations.

- Develop and implement security policies, procedures, and protocols.

- Monitor surveillance systems (CCTV) and security alarms for any threats or suspicious activities.

- Ensure 24/7 security coverage, including mall entry/exit points, parking areas, and restricted zones.

2. Emergency Response & Crisis Management:

- Develop and implement emergency response plans for incidents like fire, theft, medical emergencies, bomb threats, and natural disasters.

- Conduct regular emergency drills and train security staff on crisis management.

- Coordinate with law enforcement, fire department, and emergency medical teams when needed.

3. Security Team Management:

- Recruit, train, and manage the security personnel, including in-house guards and outsourced security agencies.

- Define duty rosters and ensure adequate security coverage at all times.

- Conduct regular performance evaluations and refresher training for security staff.

4. Surveillance & Risk Assessment:

- Conduct routine security audits and risk assessments to identify vulnerabilities.

- Maintain and upgrade security equipment like CCTV, metal detectors, and access control systems.

- Investigate security incidents and submit reports with recommendations for preventive measures.

5. Crowd Management & Conflict Resolution:

- Implement crowd control measures, especially during peak hours, special events, and festivals.

- Manage conflicts, disputes, or altercations among visitors, tenants, or staff in a professional manner.

- Ensure smooth traffic flow and parking management within the mall premises.

6. Compliance & Legal Coordination:

- Ensure adherence to mall security regulations, fire safety norms, and government guidelines.

- Maintain proper documentation and records of security incidents, visitor logs, and emergency response actions.

- Liaise with police and legal authorities on security-related matters when required.

7. Theft & Fraud Prevention:

- Implement anti-theft measures and loss prevention strategies for retail stores within the mall.

- Work closely with store managers and law enforcement to detect and investigate shoplifting or fraud cases.

8. Customer & Tenant Relations:

- Foster a safe and secure shopping environment for customers.

- Address security concerns raised by store tenants and provide necessary assistance.