Software Development Manager, Author Support Technology

Are you passionate about empowering authors and revolutionizing the publishing industry? Join us in shaping the future of self-publishing!

Were seeking a dynamic Software Development Manager to lead our Author Support Technology team. This role offers a unique opportunity to build scalable solutions that help authors bring their stories to readers worldwide. Your team will be at the forefront of developing innovative, multi-tenant systems that streamline the author support experience and help writers navigate their publishing journey on Amazon.

Why This Role Matters:
Every day, authors rely on our services to share their stories with the world. Your teams solutions will directly impact their success by ensuring they receive timely, accurate support throughout their publishing journey. Youll have the autonomy to shape the technical direction of author support systems while working on challenging problems at Amazon scale.

Join us in revolutionizing how we support the next generation of authors!

Key job responsibilities
Lead and inspire a team of talented engineers building mission-critical solutions that directly impact authors success
Architect and deliver scalable, efficient systems that handle high volumes of author inquiries daily
Partner directly with internal stakeholders to understand pain points and develop elegant technical solutions
Drive automation and innovation in our author support systems
Transform complex author support workflows into streamlined, technical solutions - 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems