Business Development Manager, SEND OPS, SEND Operations

Operations BD is a single-threaded owner responsible for the planning, execution, and delivery of operations projects related to existing program. Your job is to apply project-management best practices to make the team and process area you are in more efficient. You resolve blocking problems, and facilitate delivery. You are able to assign individual responsibilities, develop appropriate milestones and launch schedules to ensure timely and successful delivery of a project.

You take the time to learn the business needs and/or workflows involved in your projects (e. g. , requirements, data sources, metrics, mechanisms, risks, key dependencies, any automation/tools, etc. ). You understand a broad range of analytics techniques and know how (and when) to use them. You work backward; starting with customers, stakeholders, and any related team owners. You work to understand their needs/problem(s) and you incorporate their context into project plans. You define and clarify business procedures and process requirements. You drive productive discussions. You help the team and their customers reach consensus. You understand any technologies involved in project(s) at a high level, enough to participate constructively in solution discussions. You are an advocate for the customer and for your team. You negotiate process improvements and needed features (and their priority), distinguishing between important and urgent. You establish milestones and drive sensible deadlines. You manage project communications and may serve as the first point of contact for team projects.

You run effective meetings and are able to dive deeply into details as easily as convey high-level plans. Your verbal and written style are clear and concise. You are able to transform raw thoughts into clear documentation and requirements (e. g. , project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc. ). You ensure the right information about the state of a project is delivered to the right audience at the right time (e. g. , status reports, metrics reports, etc. ). You clearly articulate scope, timeline, owners, risks, and the steps to mitigate those risks at each stage. You identify roadblocks, drive the resolution of problems, and either manage their resolution or ensure a clear hand-off to the right owner. You make sure each project has measures of success (Q: How do you know your project is on track? How do you know it saves money? How do you know the outcome is acceptable? How do you know your customers are satisfied?). You participate in the interview process and help train new members of the team.

Operations BD Manager: is the Subject Matter Expert for his/ her region responsible for planning, execution, and delivery of operations projects, working closely with Global Sales team. He/ She is the Go To person for any customs and regulatory affairs, operations routing and scheduling, and Carrier Relationships. He/ She is responsible to define and set up the operational processes and SOPs with Carriers and internal Amazon stakeholders such as SPS, FC, Finance; provide inputs to procurement and product for RFQs and BRDs, enable carrier onboarding, handle customs, compliance and other processes at origin and destination.


The OPS BD Manager will contribute to the design and implementation of carrier performance on agreed, cross-border, carrier-related KPIs and SLAs Inbound and Outbound of Europe and Middle East lanes including FCs basis the parameters set by the overseas marketplaces. They will facilitate flow of information between different stakeholders (Carriers/Hubs/Warehouses/Amazon Stakeholders). The Program Manager will support in resolving any potential issues that affect customer/vendor/seller experience and delivery performance by conducting problem analysis, researching & querying internal tools, making prompt judgement and through an effective communication with the stakeholders. They will propose, manage, participate and implement global or local continuous improvement initiatives as well as stepped improvements basis the parameters set by the overseas marketplaces. They are an analysis expert who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods.


Key job responsibilities
Key job responsibilities include, but are not limited to:
Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources basis the standard operating procedures set by the overseas marketplaces. Escalate to Amazon internal stakeholders as necessary.
Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause. Communicate trends, brewing problems and solutions clearly to stakeholders
Manage engagement with relay operations centers and ensure timely support is procured from them for carrier operations in the region
Engage with FCs to secure alignment and ensure shipments are inbounded seamlessly
Work with Carriers, FCs, Business and other stakeholders on continuous improvement projects
Ability to navigate in ambiguous situations and setup mechanisms for smooth operations
Provide volume forecast to carriers during peak season and as the systems become available in Weekly/Monthly Cadence
Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement
Translate basic business problem statements into analysis requirements; Influence and implement specified analytical approach
Write SQL queries, create efficient outputs, pull internal & external data needed with standard query syntax; periodically identify more advanced methods of query optimization
Cross-check pulled data against other published sources to determine fidelity, and drive actionable recommendations from analysis that impact a process or team
Implement/deploy data visualization or communication tools (e. g. , metrics dashboards, decks, flashes)


About the team
Amazon SEND is a Seller Central integrated Cross-Border Partner Carrier solution that enables global selling (GS) Sellers to book, ship, and track shipments from origin country to Amazon FCs in the destination country. SEND s vision is to help spin Amazon s FBA flywheel faster by enabling easy access to Amazon integrated, competitively priced, cross-border logistics solutions for all selling partners located anywhere in the world. SEND Operations Team manages shipment movement from start to finish through 3P carriers, on behalf of our customers.
- 5+ years of professional or military experience
- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
- Experience with sales CRM tools such as Salesforce or similar software