Program Manager, Ops Excellence

The successful candidate will create, develop and drive solutions that lead to a richer end-to-end customer and operations experience, enabling selection expansion, while ensuring safety and compliance

Key job responsibilities
Operations is at the heart of Amazon s customer experience and differentiation. Our ambition is to be the earth s most customer-centric business and set the industry standard for customer innovation and experience. Our team is responsible for driving step-change improvements in the performance of Amazon s Global Solutions and Risk Compliance space. The Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle - Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The PM will need to collaborate across multiple stakeholders within GSRC such as operations, capacity planning, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment.

Key job responsibilities
The Program Manager will work closely with the Sr. Manager PE/ ACES, within GSRC, to deliver on the following:
Work closely with operations and program team to identify areas for improvement
Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity
Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics.
Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions
Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings)
Design effective ways of ensuring sustainability.

Each and every person buying, selling, or handling Amazon products will be your customer. If you would like to make a real-world difference by working hard, having fun, and making history, this is the team for you! - 2+ years of program or project management experience
- Proficiency in SQL, advance Excel
- Knowledge of lean six sigma methodology