Sr. Program Manager

RBS Selling Partner Engagement and Growth (SPEG) team is looking for a Sr Program Manager to drive People Capability Development and scaling. As a Sr. Program Manager candidate will own the strategy and expansion of RBS workstreams in new marketplaces (a high priority and complex program), driving product and business performance and efficiency. You will be expected to identify new opportunities / problems and develop solutions to solve and execution, transform opportunity to business-driven programs. You will own capability development, hiring and expansion and work with our stakeholders in different marketplaces, central product team and operations teams to sustain expansion, develop and hire talent at high velocity and remove blockers.
A successful candidate will be an exceptional strategic thinker with business and data acumen. Key skills for the role include an extraordinary ability to deal with ambiguity, analytics, network effectively and influence partner teams without authority, and a passion for developing a deep understanding of the compatibility business and programs.

Key job responsibilities
1. You will be responsible for understanding complexities of the business, and expectations from people role. Conduct need gap analysis and identify capability gaps
2. You will be responsible for the coordination, execution and implementation of all learning programs used to train new hire and existing Account Manager. You will partner with Regional and global Training Managers to ensure delivery of needed learning interventions, manage training programs and support curriculum development, track delivery through the LMS, develop performance metrics reporting for trainings conducted and track performance to ensure continuous improvement.
3. Build deep knowledge of compatibility space, customer problem and business requirements.
4. Develop trust-based relationships with program team and key stakeholders such as Talent Acquisition, Training and Operation leaders acting as consultative partner providing thought leadership. Attend regular business reviews with stakeholder and partner teams
5. Help define the program strategies, develop program roadmap, and organize work steams and milestones; gain buy-in and interlock across functional and regional leaders. Deliver execution excellence.
6. Manage timely and successful delivery of the program, working with program s product owners and cross-functional teams to manage risks, and measure and report on progress.
7. Anticipate and resolve bottlenecks, manage escalations, balance trade-offs, and resolve complex execution and operational issues.
8. Define and manage to program KPIs. Use Voice of the Customer, experimentation, data analysis, to set global quality standards and specifications.
9. Lead in research, writing operation planning documents and strategy documents. Write compelling business documents and drive outcomes for senior leadership at Amazon
10. Lead cross functional teams comprising of PM s, SME s to deliver program successfully. Collaborate and influence program and product teams in key decision making. - 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements