Senior Program Manager , Packaging, Concession reduction

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects in the Supply Chain Operations Integration team. This role requires performing dive deeps to ambiguous problems, identifying and scoping large projects, managing project timelines, and communicating to senior management on status, risks, and process/product changes. This role offers an exciting opportunity to drive significant improvements in our networks operational efficiency while reducing costs and improving customer satisfaction through better package handling.

Key Responsibilities:
Lead end-to-end programs to identify, analyze, and reduce package damage across the network
Conduct deep-dive root cause analysis using data analytics and field observations
Develop comprehensive solution frameworks incorporating multiple approaches (automation, process improvement, human factors)
Design and implement damage reduction initiatives across various facilities and transportation modes
Collaborate with cross-functional teams including Operations, Engineering, and Technology
Create and track KPIs to measure program effectiveness and ROI
Manage multiple high-impact projects simultaneously while maintaining quality and timeline
Present findings and recommendations to senior leadership
A successful candidate will also demonstrate:
High ability to influence stakeholders without authority, and march them along towards a common agenda.
High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
Ability to think strategically and execute methodically.
Ability to work in a fast-paced environment where continuous innovation is desired.
Ability to work through an ambiguous maze of puzzle, and finding a way through it by breaking the problem to its elemental level.
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
Ability to write simple and effective documents, for presentation to and review by senior leaders.
Demonstrated ability of working with product managers to deliver the needed tech interventions.
Core Competencies:
Strategic thinking and planning
Strong analytical capabilities
Excellence in execution
Automation and 4M development experience
Effective communication at all levels
Problem-solving orientation
Change management expertise

Required Qualifications:
Bachelors degree in Engineering, Supply Chain, or related field
8+ years of program management experience in logistics/supply chain operations
Proven track record of leading large-scale operational improvement initiatives
Strong analytical and problem-solving skills with data-driven decision making
Experience with Lean/Six Sigma methodologies (Black Belt preferred)
Demonstrated expertise in root cause analysis and process improvement
Strong stakeholder management and influencing skills

Preferred Qualifications:
Masters degree in relevant field
PMP Certification
Experience with automation implementation
Knowledge of logistics network operations and package handling systems
Background in change management
Experience with 4M (Man, Machine, Method, Material) analysis

Technical Skills:
Advanced Excel and data analysis tools
Project management software
Statistical analysis and visualization tools
Basic understanding of automation systems and controls - 8+ years of program or project management experience
- 3+ years of data analysis experience
- 5+ years of change management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience with Lean/Six Sigma methodologies (Black Belt preferred)
- Experience with automation implementation & understand of controls