Sr Program Manager, DSP Program

Job Title: Program Manager, DSP
Position Overview:
Here at Amazon, were seeking for an experienced Program Manager to lead the DA Experience and Advocacy charter for IN DSP/EDSP program In this role, an experienced program manager will work with different stakeholder to track program status and drive the end-to-end launch of an innovative sorting technologies that enhances delivery associate experience.

Required Qualifications:
Bachelors degree in Engineering, Operations Management, or related field
5+ years of program management experience in operations or technology implementation
3+ years in last mile program/ops
Strong track record of leading large-scale transformation projects
Experience in large scale project management and E2E integration.
Excellent stakeholder management and communication skills

Preferred Qualifications:
MBA or Masters degree
Experience with multi-year change management projects across last mile
Knowledge of Indian logistics landscape
Experience in process improvement methodologies (Six Sigma, Lean)





Key job responsibilities
Key Responsibilities:
Own the complete DA Experience and Advocacy charter for IN DSP/EDSP programs.
Work with ER, Legal, PR other cross functional teams to identify and address papercuts, build standard operating procedures, conduct UATs and design first time right solutions.
Drive change management, training programs for associates to improve adoption
Benchmark internally and externally to identify and adopt best practices.
Coordinate with global teams to leverage best practices and learnings from other regions to horizontally expand best practices.
Program manage end to end efforts across multiple functions to ensure readiness
Work with product, ACES and Ops leaders to design and execute solves for India in line with worldwide parity and industry leading offering.

A day in the life
Our ideal Program Manager is one who enjoys discovering and solving complicated problems, can quickly learn complex systems, likes to work with numbers, and takes pride in organizing and communicating his work. You will be understanding delivery associate pain points, identifying solves, tracking adoption and working on improving the communication. - 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership