Program Manager

At Amazon we strive to be Earths most customer-centric company. Our passion for invention leads us to continually pioneer and globalize new businesses and customer offerings. As a result Amazon continues to grow and evolve across many different business lines.

Finance Operations supports every business line, in every geography across Amazon. By paying our Vendors and Suppliers (Procure to Pay), collecting cash (Order to Cash) and paying our employees (Payroll) on time and accurately, and with the best vendor experience, FinOps plays a vital role as Amazon strives to be Earths most customer-centric company.

As Amazon continues to grow so does the demand for our FinOps services. We are recruiting an experienced, Program Manager skilled at managing impactful programs and delivering results in ambiguous and novel situations. Leading complex programs of work, you will deliver the technical capabilities that enable Amazon to expand both its services and its reach.

You will work backwards from your customer, and problem solve on their behalf. You will dive deep into their requirements, and deliver these requirements through our people, processes and technology. Working with multiple stakeholders and across many geographies, you will lead the on-time delivery of capabilities that are both compliant and deliver a high quality customer experience. You will:

Lead complex programs from initiation to handover to BAU Operations
Own your customer requirements and ensure that these are met during design, build and testing, and delivered into BAU Operations
Build effective relationships with a diverse and physically widespread team, and lead them in achieving a common goal
Show flexibility and agility in your approach, moving with ease from working level detail to VP briefings
Simplify complex concepts, overcome obstacles and drive balanced decision making for action
Deploy good judgement in managing competing and conflicting priorities
Provide valuable insight and new ideas that drive the continuous improvement in how we operate and deliver for our customers
Inspire collaboration with your peers, and participate in creating an environment that encourages learning and growth

Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years experience defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements