Team Manager, ADS Operations Management

Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
Alexa Data Services (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.

As Team Manager, you will be responsible to :
Manage & monitor performance on job or queue adherence, volume, and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Track quality and utilization metrics
Provide regular, formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies s
Communicate effectively

Key job responsibilities

As Team Manager, you will be responsible for :
Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
Track quality and utilization metrics
File and track tickets, following up on blocks to productivity
Provide regular, formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
Communicate effectively

A day in the life
As Team Manager, you will be responsible to :
Manage & monitor performance on job or queue adherence, volume, and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Track quality and utilization metrics
Provide regular, formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies s
Communicate effectively Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Overall 5+ yrs of work experience out of which, at least 2+ yrs as a people manager
Must have driven process improvements in the current role