Amazon - Client Solutions Manager - Amazon Advertising (3-4 yrs)

We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated account manager to help scale our growing advertising business. You will work with the sales, creative, product teams and other Amazon business partners to manage media campaigns, ensure strong campaign performance and deliver positive return on investment for our emerging and growing advertisers.

Specific responsibilities include, but are not limited to, working with sales to create strategic media plans, project-managing all pre-launch work, overseeing campaign set up, interacting with advertising agencies & brands, raising the bar on creative quality, optimizing campaign performance by analyzing metrics, reporting and diving deep to provide insights to clients, showcasing category performance and creative insights. The Client Solutions team also plays an instrumental role in testing alpha and beta offerings, developing hypotheses, and generating insights that inform our sales strategy. You will bring enhanced analytical capabilities and strategic thinking to this process, strengthening our ability to translate technical capabilities into compelling advertiser solutions.

To do this, you need to be extremely hands-on, have a deep understanding of Amazon's display advertising products, technical/operational capabilities, and have the ability to synthesize analysis into a concise and compelling presentations.

Responsibilities:

- Build solid relationships with advertising agencies and clients, displaying a dedication to delivering first-class service and online advertising solutions

- Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders

- Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet clients' KPIs

- Monitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns and Co-lead monthly and quarterly reviews with advertisers

- Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients' goals

- Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions

- Accelerated testing and implementation of new ad products with sound hypothesis development and validation

- Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, DSP) and assist in the development of best practices and operational efficiencies

- Drive operational excellence to ensure SLA adherence and client satisfaction

- Billing and resolution of any financial issues

- Travel to accounts as needed (Estimated 15-20%)

BASIC QUALIFICATIONS

- Proven experience (3-4 years) in ad operations, online marketing or advertising

- 2+ years working in an external client facing environment

- Master's degree; emphasis in Marketing, Media, Economics or Business preferred

- Strong Excel and PowerPoint skills

- Strong analytical skills as well as experience in applying those skills in the advertising domain

- Ability to work cross-functionally and with a wide range of teams

- Ability to analyze internal and external campaign metrics to assess performance drivers, identify insights

- Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule

- Media planning & story-telling capabilities

- Experience in digital advertising especially Programmatic/DSP is preferred.