Risk Mining Analyst, Risk Mining

The Risk Mining Operations (RMO) Team engages in identifying the risk patterns in seller registrations while working closely with the Risk Mining Analytics team to ensure seamless resolution to difficult & complex cases raised across from different businesses at Amazon

RMO plays a critical role in identifying bad actor patterns and providing operational insights through deep dives and investigations on system and manual misses

Risk Mining Investigators are deeply knowledgeable of seller behaviours, tools and resources offering end to end resolution in identifying risks and ensuring right controls are in place, creating long-term, systemic solutions for a world-class Customer experience

RMO is seeking committed & results oriented candidates with a proven track record to join Registration and Compliance Operations (RCO)

Candidates will be responsible for a wide range of duties related to investigation and elimination of online e-commerce fraud

This position relies on analytical and critical thinking problem solving skills, including the ability to recommend solutions in an ambiguous & ever evolving environment



Key job responsibilities

Data Analysis & Conducting investigations into allegations of organized fraud or abuse on and off the Amazon platform


Using a combination of manual and automated tools to obtain information & reporting bugs and tool improvement ideas


Taking appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends


Analyse Potentially Falsified Document (PFD) / Falsified Documents (FD) data to confirm account level Modus Operandi (MO)


Perform dive-deep into the tasks reported through trouble tickets, checking registration history of sellers etc


Perform dive-deep by taking samples of sellers from the queues in case anomalies or unexpected queue spikes are observed,
Take actions on known MOs in the queues, either bulk action or instruct investigators to take manual deny actions


Flag new risk attribute to RM analytics team and suggest changes in SOP if the process requires enhancement to close loop holes for bad actors



English or Chinese language proficiency is required
Experience as an Investigator or a similar job for at least 12 months
Candidate has not been on any active Coaching Plan/Performance Improvement plan and/or issued with any Written Warnings within the past 12 months
Candidate has consistently met all L3 metrics for the past 4 quarters and has consistently met all L4 metrics for at least the prior 2 quarters
Serves as the primary resource, escalation point and Subject Matter Expert
Self-driven & motivated individual with demonstrated ability to perform well independently and as part of a team


Proficient in data analysis in Microsoft Excel