Regional IT Manager, OTS APAC Field

We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.



Key responsibilities include:
- Global Support: As a manager on the OTS Service Desk, you will be responsible for building global partnership and collaboration.
- Operational Excellence: As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.
- Performance Management/Team Health: You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skill mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling.
- Recruiting and Hiring: You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. We truly are looking for the highest quality candidates, so you should expect a rigorous interview process. Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. But, if you re not in it for those perks, here is one more: we don t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos s most recent letter to shareholders sums it all up pretty well.
- Bachelor of Science in Computer Science, Engineering, or Mathematics
- 5+ years managing technical teams.
- 7+ years of relevant hands-on systems engineering experience supporting enterprise level infrastructure and end user equipment.
- 5+ years of experience as engineering leader for a leading edge IT organization.
- 5+ years of relevant hands-on experience with IT Service Desk or Support
- Experience driving and presenting root cause analysis and error correction from operational events to senior management.
- Experience representing your team/technical area to customers, peers, and senior leadership.