SLP Manager, E&C region, INSLP

INSLP (Security & Loss Prevention) is hiring an SLP Manager to support growth of the SLP MDR Concessions Abuse Program and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust.
In this role, the SLP Manager will be managing a team of 7-10 SLP Specialists and be responsible for the overall performance and delivery of the team. This will require the SLP Manager to work with key organizations such as CS (Customer Service), ARI (Abuse Risk Investigations), Legal, CBW (Cost of Business Waste), LM (Last Mile) Station teams and Program Managers from SLP to review loss trends and opportunities, and take continual loss prevention, and improve the service level and quality of performance. Experience in the field of Security, Loss Prevention, Asset Protection, Investigations or relevant professional certification is required, and the SLP Manager should be comfortable with making decisions in the midst of ambiguity. Developing positive working relationships with your team and collaborating across multiple teams will be important for success in this role. If you are passionate about driving process improvement and motivating and spearheading a team of focused, customer-obsessed specialists, all while identifying systemic issues and implementing solutions to exciting problems, we have the career you re looking for!


Key job responsibilities
People Management:
Leading and developing a team of 7-10 SLP Specialists, responsible for the overall performance management, coordination and evaluation of the team.
Leading cluster/zone level initiatives, primary owner of cluster/zone shrink and MDR Concessions performance, and will be required to interact with other cluster/zone SLP Managers.
Communicating policies and investigation standards to SLP Specialists, following-up to ensure consistency and compliance, and supporting in ECR/customer escalations and writebacks.
Develop and achieve performance goals and objectives in line with INSLP vision and goals.

Business/Operations Management:
Identifying pain points, process gaps and MOs, implementing solutions and process improvements to meet OP2, IOP and SIOP targets, while ensuring customer satisfaction.
Drive process improvements to enhance the efficiency of the program as well as LM sites. Understanding and effectively utilizing resources provided by INSLP and CS.
Identify emerging hotspots and MOs, and deploy on-ground SLP team accordingly for quick action and abuse prevention.

Security Operation
Implementation and follow-up of Loss Prevention Plan in MDR Concessions

Audits and Compliance
Keeping the plans and SOPs updated
Periodical check of documentation
Preparation of documents for internal and external reviews
Conducting SLP audits and implement SOPs
Surprise check and reports at LM (Last Mile) stations
Ensuring the team is adhering to SLAs defined for the SLP MDR Concessions Abuse Program

Process Improvement and Loss Prevention
Process review, gap analysis and implementation of necessary improvements
Weekly, monthly and quarterly assessments
Loss prevention reporting
Feedbacks from internal and external stakeholders
Follow up and completion of CAPA
Cross functional team connects
Acting on the recommendations proposed by the team on loss prevention initiatives based on on-ground intel

Loss Prevention Analysis and Investigation
Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions
Weekly loss trend analysis, identifying defects / abusive entities and working towards loss reduction
Ensure investigations are closed within SLAs
Ensuring the team is meeting the weekly investigation targets and submitting investigation reports
Sharing RCAs and PTG initiatives on shrink and unmet goals
Graduation with minimum 3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations
University degree level or equivalent through experience and professional certification
A minimum of 4- 8 years in law enforcement or security-related profession
Ability to function in an ambiguous, fast paced work environment
Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills