Data Center Engineering Operations (DCEO)

Job Summary

Amazon is a fast-paced technology company and a leader in the world of cloud industry.

The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The role will be report to the DCEO Manager and responsible of sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.

Key Responsibilities
The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
• Generate change management requests & incident management tickets for DCEO activities.
• Work with stakeholders including DCO (IT), Networking, Logistics, Safety, Security, TPM to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
• Establish documentation relevant to technical support of business & facility operations.
• Responsible for supporting the installation of the racks and the provision of power/cooling.
• Support the COLO management of both routine maintenance and emergency services on a variety of essential systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, fire systems, building monitoring systems, etc.
• Assist in the design, implementation, commissioning and build out of new facilities.
• Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
• Assist in recruiting efforts.
• Support operating partners in the resolution of any infrastructure engineering issues

Day in the Life

In day today scale, you will be involved in:

• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to make sure uptime is maintained
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
• Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations

Basic Qualifications

• 4+ years experience in electrical or mechanical systems
• Experience in maintaining Data center or Critical space facility and ability to prioritize in complex, fast-paced environment
• Strong verbal and written communication skills
• IT services such as servers, network, cabling and platform

Preferred Qualifications

• An excellent understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
• Mission Critical facility management experience for a large enterprise or large Colocation provider.
• Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
• Data center Project Management/ capacity planning and budgetary experience.
• Knowledge in IT services such as servers, network, cabling and platform, and appropriate Security and Safety awareness.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.