L1 Support

Title: L1 Support

Location: Delhi(Govt. project)

Experience Required: 3yrs to 5yrs

Experience:

• 3-5 years of experience in a call centre or customer service role.
• Proven track record of handling inbound and outbound calls in a professional manner.
• Experience in logging user issues and accurately documenting details in a ticketing system.
• Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.
• Familiarity with call centre software and

systems (e.g., CRM software, ticketing systems).

• Excellent verbal and written communication skills to effectively interact with users/customers.
• Ability to work independently with minimal supervision in a fast-paced environment.

Experience in providing first-level support and resolving user queries and complaints.

• Knowledge of IT systems, software applications, and troubleshooting techniques.
• Familiarity with government IT policies and procedures.
• Ability to work collaboratively with cross-functional teams to resolve user issues.
• Patience and empathy to handle user concerns and complaints effectively.
• Strong problem-solving skills and attention to detail in resolving user issues.
• Adaptability to learn new tools and technologies quickly.
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Ability to maintain composure and professionalism during high-pressure situations.