Client Success Associate

About the Role

We are looking for a Client Success Associate to manage the overall journey of our B2C users.

Our ideal candidate will be passionate about using analytical skills to identify problems, find solutions, and improve relationships. They will build a trusted and strategic advisor relationship to help drive the continued value of our products and services. Collaborate effectively with cross-functional leaders internally to deliver consistently excellent customer experiences.

Key Responsibilities

Cultivating solid relationships with clients through the provision of exceptional service

Maintaining an accurate record of all existing clients & deliverables

Responding to client inquiries in a timely and professional manner

Managing all incoming data files from clients

Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements

Preparing detailed reports for management and other teams by analyzing and interpreting data Liaising with internal cross-functional teams to fulfill client expectations

Skills & Qualifications

Graduate from a reputed institution

0 to 1 years of relevant work experience

A user-first mindset

Excellent verbal and written communication skills

High attention to detail

Ability to work independently and flexibly

Ability to work exceptionally in a team & work across diverse teams

Exceptional organizational skills

Drive to innovate & add value

Ability to work well under pressure and meet deadlines

What is it like working at Amaha

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians! This includes:

Working on multiple exciting projects

The chance to work with real innovators and leaders in the field

Working in a supportive, collaborative, and entrepreneurial atmosphere

Working with people who believe in hard work, sustainability, and ownership

Being part of a work culture that is driven by creativity and excellence

Our team is (mostly) young, energetic, the best at what they do, and growing every day. You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.

If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time!

This is a full-time role, based in Mumbai.