Assoc. Manager, Software Development

- Manages a team of Staff employees and has accountability for their performance and results. Sets performance objectives, conducts performance reviews and recommends pay actions.

- Defines a vision for the team in line with the department strategy and operational challenges and translates it into a concrete action plan. Works with a high level of autonomy, with some guidance from Senior Manager.

- Acts as a reference across multiple areas, anticipating solutions to complex problems.

- Optimizes efficiency based on knowledge and experience with the policies, procedures and business plan.

Specific accountabilities:

Accountability / Business acumen
- Define and share the technical/functional team roadmap and vision according to the department/division/company objectives
- Report on team activities
- Be accountable for the performance and results of a unit within own discipline or function
- Develop plans and priorities to address resource and operational challenges
- Suggest alternatives / improvements / new techniques in processes, flows, operational models and plans
- Moderate budgetary impact on business

Decisions are guided by policies, procedures and business plan; receive guidance from senior manager

Technical excellence
- Timely manage the investigation and resolution of production support issues and customer inquiries
- Collaborate with other software development, architecture, solutions, and QA teams to ensure that software systems are designed for testability, stability, scalability, and performance.

Communication
Ensure timely and appropriate communication to team members regarding company/organization information