Customer Service (Cantonese Speaking) Remote based in India

Overview. Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Cantonese), who are able to problem-solve with a focus on strategic thinking. In this role, Commercial Support Specialists will be responding to commercial inquiries relating to pharmaceutical orders, logistics , temperature, and storage excursion questions . The role also includes being able to identify and report potential Adverse Events (AEs) and/or Product Quality Complaints (PQCs) with concise and accurate documentation

Note: we can hire candidates already based in India. If you are not citizen you need to be allowed for a full time job in the country

Job Conditions. Type of contract: permanent you will be an employee of Alphanumeric supporting one of the biggest pharmaceutical brands in the world

Model: 100% remote (working from home)

Working shift: Monday to Friday you will work in your target market, but need to be FULLY FLEXIBLE to cover other regions if required (US for example)

Salary: competitive salary (real) + internet allowance + private health insurance

Start date: as soon as possible



Responsibilities. Attributes and

Responsibilities :. Re s pond s to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner

Provides c ustomer support to wholesalers and/or distributors who purchase client products: including ordering, logistics , contracted customers

Answers general inquiries from Consumers and/ or H ealth Care Providers

Works with third-party vendors to provide wholesale/distribution support to requesters

Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs)

Responsible for documentation of case notes in customer relationship management system (CRM)

Contract support, liaison , and represents the face of the client

Potential for rotational shifts and after-hours support

Education And/or Experience. Preference for individuals who have minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting .

Prior experience with vaccine products in a Pharma/Biotech call center preferred ,. Previous contact center experience is an asset

Strong proficiency with English and Cantonese (listening, speaking, writing, reading)

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