Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Cloud Contact Center Implementation


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and concerns.

Troubleshoot system or application issues and provide timely resolutions.

Collaborate with cross-functional teams to ensure smooth system operations.

Stay updated with the latest product knowledge and industry trends.

Identify areas for improvement and suggest enhancements to optimize system performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Cloud Contact Center Implementation.

Strong understanding of cloud-based contact center solutions.

Experience in implementing and configuring cloud contact center platforms.

Knowledge of telephony systems and call routing strategies.

Familiarity with CRM systems and integration with contact center solutions.

Good To Have Skills:Experience with cloud-based customer experience platforms.
Additional Information:

The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.

This position is based at our Pune office.

A 15 years full-time education is required.

Qualifications
15 years full time education