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7 Aloha Consulting Group Jobs
Customer Service Manager, Health Care
2-3 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Service Manager, Health Care
Aloha Consulting Group
posted 1mon ago
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Job Description
- Oversee performance of all teams in the Customer Care Department, ensuring that all departmental disciplines and workplace requirements are upheld. Guarantee that all hospital procedures, processes and protocols are consistently followed.
- Oversee and guide the processes for exchanging patient information in accordance with DPDP standards.
- Ensure that staff comply with hospital quality and risk management procedures in a timely manner.
- Supervise and coach staff compliance with hospital guidelines regarding patient consultations based on medical needs.
- Conduct essential customer service training sessions focused and provide coaching for staff about adhering to hospital standards.
- Address any customer care issues promptly.
- Manage the scheduling of outpatient (OPD) and inpatient (IPD) patients to maximize hospital capacity and ensure patient satisfaction.
- Collaborate with the Customer Administration Manager to schedule staff according to the daily needs of OPD/IPD or sitework; additionally, ensure all workstations meet standard requirements of appearance.
- Propose or seek ideas for improvement initiatives.
Employment Type: Full Time, Permanent
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