Senior Vice President - Policy Services & Billing Operations (18-25 yrs)

Position Title: SVP - Policy Services & Billing & Collections

About our client:

Our client is well known brand in the space of InsurTech and a leading worldwide player in extending insurance consulting for multiple client globally .

The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary. As a result, they will also be overseeing specific personnel.

Job Summary/ Job Opportunity:

Our team delivers standardized, and technology enabled insurance services to some of the world's leading commercial lines insurers globally. By aligning our objectives with those of our clients, we add value through our domain expertise and flexibility. This area assists our clients in various processes:

- Policy Servicing

- Billing and Collections

- Human Resources Operations

- This team comprises of insurance experts specializing in property and casualty, professional lines, healthcare, surety and other commercial and personal lines. The client is based across diverse geographies, including the U.S., Canada, EMEA, APAC.

Responsibilities:

In this role the key responsibilities will be:

- Overseeing and managing the insurance functions, ensuring alignment with client goals and objectives.

- Leading and mentoring a team of insurance experts to deliver high-quality services.

- Building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions.

- Monitoring industry trends and regulatory changes to ensure compliance and adapt services accordingly.

- Driving continuous improvement initiatives to optimize processes and deliver exceptional value to clients.

Key Capabilities and Competencies

- Strategic Vision and Leadership: Develop and implement strategic plans for the Property & Casualty division, aligning with overall company objectives. Identify growth opportunities, market trends, and emerging technologies to drive innovation and competitive advantage.

- Operational Management: Provide leadership and direction to the Property & Casualty operations team, ensuring efficient and effective delivery of insurance products and services. Demonstrate a hands-on approach to actively engage in day-to-day operations to ensure high performance and operational excellence.

- Operational Excellence and Continuous Improvement: Lead the team in driving a culture of operational excellence. Implement best practices, continuous improvement initiatives, and process optimization to achieve superior results. Set clear performance targets for the team, regularly monitor progress, and ensure accountability for achieving high performance and efficiency.

- Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure the division's operational performance. Regularly analyze and evaluate operational data to identify areas for improvement and implement corrective actions as needed.

- Risk Management: Develop and implement risk management strategies and practices to minimize potential risks and losses. Ensure compliance with regulatory requirements, industry standards, and best practices in the insurance industry.

- Client Management: Build and maintain strong relationships with key clients. Understand their priorities and create strategies that align with their needs and expectations, ensuring high levels of client satisfaction and loyalty.

- Talent Development: Build and develop a high-performing team by attracting, retaining, and developing top talent. Provide coaching, mentoring, and training to enhance skills and knowledge within the team.

- Collaboration and Stakeholder Management: Foster strong relationships with internal and external stakeholders, including senior executives, business partners, reinsurers, brokers, and regulatory authorities. Collaborate cross-functionally to drive operational excellence and achieve business

- Financial Management: Monitor and control the division's budget, expenses, and financial performance. Develop and implement cost-effective strategies to maximize profitability while maintaining high-quality service standards.

- Technology and Process Improvement: Identify opportunities to leverage technology, automation, and digital solutions to streamline operations, enhance productivity, and improve customer experience. Lead process improvement initiatives to drive operational efficiency and effectiveness.

- Global Perspective: Ability to navigate and manage global operations, understanding diverse markets and cultural nuances across the US, UK, APAC, EMEA, and ANZ regions.

- Corporate Governance and Compliance: Strong knowledge of corporate governance practices and regulatory compliance to ensure ethical and legal standards are met.

What We Offer You:

- You will discover the possibility to exceed yourself and grow persistently with us. We offer career development opportunities to our members for a well-rounded development throughout their journey with us.

- At our organisation there is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.