Technical Account Manager ( Security )

Alliance PRO IT Pvt Ltd is looking for Technical Account Manager ( Security ) to join our dynamic team and embark on a rewarding career journey.
As a Technical Account Manager, you will be the primary point of contact between the company and its clients. You will be responsible for understanding the technical requirements and challenges of clients, ensuring the successful implementation and use of the company's products or services. You will work closely with both internal technical teams and external clients to build strong relationships and facilitate effective communication. Responsibilities : Client Relationship Management : Develop and maintain strong, trusting relationships with key client stakeholders. Serve as the main point of contact for technical discussions and issue resolution. Technical Support : Provide technical support to clients, helping them troubleshoot issues and optimize the use of the company's products or services. Collaborate with the internal technical support team to address and resolve client concerns promptly. Product Knowledge : Stay updated on the company's products or services, understanding their technical features and capabilities. Educate clients on new product releases, updates, and best practices. Project Management : Coordinate with internal teams to ensure the successful implementation of products or services for clients. Manage project timelines and deliverables, ensuring client expectations are met. Technical Consultation : Conduct regular meetings with clients to understand their technical needs and challenges. Provide technical consultation and guidance to clients to optimize their use of the company's solutions. Issue Resolution : Identify and address technical issues promptly, working with both internal teams and clients to find effective solutions. Escalate issues to appropriate teams when necessary and ensure timely resolution. Feedback and Improvement : Gather client feedback and communicate it internally to contribute to product improvement. Work with internal teams to implement client-driven enhancements and updates.