Technical Account Manager - Oracle SAAS AND ERP

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

• Manage service delivery activities for customers diversified set of Oracle SaaS Products deployed on Cloud
• Represent as a single point of contact between customer & Oracle.
• Manage the service delivery through virtual team of resources.
• Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
• Work on improvement initiatives as required

ACCOUNTABILITIES

• Review existing services & contracts and understand the scope thoroughly.
• Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.
• Deliver regular business and operational reviews to key business stakeholders.
• Implement Service Improvement policy and processes.
• Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

• Service Planning
• Technology Change Management
• Contractual and Financial Control
• Service Governance
• Problem and Incident Management
• Issue and Risk Management
• Escalation Management
• Best Practice Advice and Recommendations
• Business Development and Renewals
• Customer Satisfaction
• Provide leadership, motivation and direction

Responsibilities displayed in the job posting

Our ideal candidate will typically be expected to demonstrate the following attributes:

• Good functional understanding on Oracle SaaS - HCM,ERP SCM Modules
• Experience with implementation and support of Oracle SaaS HCM / SCM Applications, including at least 2 full cycle projects
• Experience conducting a project management in cloud-based (Oracle SaaS) technology
• Hands-on Oracle SaaS HCM / SCM /ERP implementation experience
• Effectively manages scope and customer expectations on individual assignments
• Follows through on all assignments and takes ownership of client issues
• Coordinate with Product Manager and business partner to model, design, and build business solutions.
• Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
• Strong project management experience; PMP is desirable
• Should have a strong customer management skill
• Excellent team player, willing to learn new technologies & problem-solving skills
• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
• Strong organization skills, detail oriented & communication skills
• University degree, with post graduate technical or management qualifications or other relevant experience.
• Fusion HCM / SCM Certification preferred