The "App Dev Analyst IT PDM/PLM" will support Gates' Product Data Management and PLM systems, including Windchill 12, ProjectLink, PartsLink/Counter Part, ESI interface to Oracle ERP and MES, Tibco, and custom applications
Reporting to the IT manager, you will collaborate with vendors/consultants to ensure the continuous availability of PDM applications, troubleshoot issues, and conduct Root Cause Analysis for severe failures
You will enforce production code migration processes, provide user helpdesk support, handle application enhancements and fixes, and support projects
Key Responsibilities
Partner with vendors/consultants and ensure continuous availability of Gates' PDM applications, troubleshoots application related issues and provide Root Cause Analysis (RCA) on high severity failure
Develop customizations and enhancements to Windchill and support industrial strength technical solutions (i e , reports, workflow, interfaces, program logic) using Java and Windchill APIs while meeting internal standards
Conduct and leads unit testing of the solutions
Drive performance related improvements within the application, database, and O/S layers
Assist Business Analysts with integration, regression, and acceptance testing
Document application architecture components and enhancements
Work with vendors/consultants to establish, create and execute deliverables
Project Manage system enhancements and small projects
Help business users with application training
Assist users with data issues and matching business processes with application processes
Work with other team members in learning other applications that the team supports, to effectively help where needed
Other task, duties or special projects as directed by the IT Manager or IT Director of IT Operations
About You
Minimum 4 years of experience in an information systems or IT role
Minimum 3 years of experience implementing, supporting, or developing customizations in Windchill PDMLink or related applications
Minimum 2 years' experience in requirements gathering and business process mappingin PLM/Engineering function of a discrete or process manufacturing industry
Demonstrate excellent customer service, communication, facilitation, problem-solving and consensus-building skills
Experience in both system administration and business administration of Windchill
2 years' experience developing customizations in Windchill (10 or higher) using Java, SQL, PL/SQL, JSP, JavaScript, InfoEngine and APIs
Experience in Windchill (10 or higher) Installation setup, Business/System Configuration, Re-hosting, CAD Integration, Business reporting and Cluster Architecture required
Extremely self-motivated and has experience in working with manufacturing and engineering groups and related processes with the ability to lead analysis and remediation of technical problems of medium complexity
Strong organizational skills and detail-oriented with the ability to handle multiple priorities in a fast paced, energetic environment
Excellent interpersonal, written and oral communication skills and ability to communicate in both technical and non-technical language with all levels of staff and management
Preferred Qualifications
Successful completion of PTC certification would be a plus
Experience working with geographically distributed teams of developers, architects, and other support resources
Experience working with Infrastructure teams on performance related issues (e g, network, storage, CPU, memory, application, database)
Manufacturing experience is desired
Experience with other PLM applications like SAP/PLM, Teamcenter, will be a plus