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Lead

Alert Enterprises

posted 1d ago

Job Description

Lead - Quality Management - SNow - Alert Enterprise Posted 44 seconds ago
Open Positions: 2
Work Timings: IST/Afternoon Shift
Role : Lead
Experience: 5+ years
Responsibilities:
  • Application Configuration:
    • Configure and install custom applications, modules, and plugins.
    • List Layout, Forms, business rules, script includes, UI policies, client scripts,
      and other customizations.
    • Configure and optimize ServiceNow Workspaces, visualizations, reports, and
      dashboards.
  • ServiceNow Modules:
    • Extensive hands-on experience with ITSM, Service Catalog, Custom Portals,
      and HRMS Portal.
    • Maintain service catalog items, workflows, and fulfilment processes.
    • Configure HR workflows and integrations with HR / PAC systems.
  • Data Management:
    • Perform data imports using Import Sets and Transform Maps.
    • Should analyse application logs for troubleshooting.
  • Instance Management:
    • Manage update set migrations between instances (lower to higher).
    • Perform scheduled jobs, and instance health checks.
  • Quality Assurance for Custom Applications:
    • Validate custom ServiceNow applications and ensure they meet business
      requirements.
    • Test configurations, workflows / flows, and customizations to ensure quality
      and functionality.
  • Integration Validation:
    • Test and validate REST APIs and complex integrations involving Integration
      Hub, custom spokes, and RPA.
    • Analyse and verify integration logs for troubleshooting.
  • System Testing:
    • Conduct end-to-end testing, including regression, functional, and
      performance testing.
    • Create, execute, and maintain test cases for all ServiceNow modules and
      applications.
  • Automation & Reporting:
    • Develop test automation scripts for ServiceNow features and workflows.
    • Document and report test results and track defects using appropriate tools.
  • Cross-Platform Knowledge:
    • Validate integrations with physical access systems like CCURE, Lenel,
      Genetec.
    • Test HRMS systems integration with platforms like Workday and SAP
      SuccessFactors.
Required Skills:
  • Software Analysis Design knowledge and a strong background in Software Quality
    Testing.
  • Strong expertise in testing ServiceNow applications.
  • Hands-on experience with REST messages, Integration Hub, and RPA workflows.
  • Proficiency in troubleshooting and validating complex integrations.
  • Experience in test automation and scripting for ServiceNow modules.
  • Knowledge of Identity and Access Management.
  • Knowledge of Access Control Systems (like CCure, Lenel AMAG)
  • Test Case Design, Test Planning and Estimation.
  • Experience in writing test specifications and test cases based on requirements and
    execution of test plans in all aspects of testing, including functional, regression and
    system testing.
  • Strong proficiency with ServiceNow latest versions and their features.
  • Expertise in configuring and maintaining ServiceNow modules: ITSM, Service Catalog,
    and HRMS Portal.
  • Hands-on experience with custom applications, integrations, and portals.
  • Knowledge of import sets, transform maps, and data validation.
  • Advanced scripting skills (JavaScript, Glide API, and REST/SOAP integration).
  • Ability to configure and manage visualizations, reports, and custom dashboards.
  • Experience with test automation frameworks for ServiceNow.
  • Knowledge of scheduled jobs and debugging via logs.
  • Experience in advanced workspace configuration.
  • Familiarity with ServiceNow modules like CMDB and Asset Management.
  • Should be familiar with new concepts like flows, decision matrix, spoke, flow actions.
Preferred Q ualifications:
  • Knowledge of physical access systems (CCURE, Lenel, Genetec and AMAG).
  • Experience with HRMS systems like Workday and SAP SuccessFactors.
  • Familiarity with ServiceNow Integration Spokes and advanced features.
  • ISTQB or equivalent QA certification is a plus.

Employment Type: Full Time, Permanent

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What people at Alert Enterprises are saying

Lead salary at Alert Enterprises

reported by 3 employees with 4-10 years exp.
₹15 L/yr - ₹34 L/yr
56% more than the average Lead Salary in India
View more details

What Alert Enterprises employees are saying about work life

based on 20 employees
53%
76%
58%
80%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Alert Enterprises Benefits

Work From Home
Cafeteria
Soft Skill Training
Job Training
Free Transport
Team Outings +6 more
View more benefits

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