Key Accounts Specialist (Immediate joiners Only)

Role Overview:
We are seeking a proactive and detail-oriented Key Account Manager to manage the onboarding, customization, and relationship management processes for new and existing accounts. This role is pivotal in ensuring a seamless client experience, addressing client needs, and identifying growth opportunities within existing accounts.

Key Responsibilities:

• Onboarding New Accounts:
  Serve as the primary point of contact for onboarding new accounts.
• Ensure smooth integration of services or products, addressing client-specific needs during the onboarding phase.

Customizations for Accounts:
Collaborate with internal teams to facilitate and implement customizations requested by new or existing clients.

• Monitor progress and ensure timely delivery of customized solutions.
• Issue Management and Escalations:
  Act as the liaison for handling escalations or critical issues raised by existing accounts.
• Work with relevant teams to resolve issues promptly, maintaining high client satisfaction.
• Upsell and Cross-Sell Opportunities:
  Identify and explore potential upsell and cross-sell opportunities within the existing client base.
• Proactively propose solutions or products that align with client goals and enhance their experience.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Management, or a related field.
• 1-2 years of experience in account management, customer success, or a similar role.
• Strong communication and interpersonal skills.
• Proven ability to manage multiple tasks and prioritize effectively.
• Analytical mindset to identify opportunities for growth and improvement.
• Proficiency in CRM tools and project management software.

Additional Requirements:

• Immediate joiners are preferred.
• Occasional field meetings are required (on average 3-4 meetings per month).

What We Offer:

• Industry-standard salary and benefits.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

If you are passionate about client success and have the skills to drive growth within key accounts, we would love to hear from you!

Interested candidates can Apply via the Naukri portal or send your resume and cover letter to pallabi.j@paramantra.com. You can also reach us at +91 89044 92675.