ITOM(Event Management) Consultant

As a ServiceNow ITOM Consultant with our team, you will have opportunity to interface with customers in support of implementations, which includes leading workshops, delivering requirements, demos, and future roadmaps.

Candidate does not need to code, develop, or administer systems, but they need to understand the concepts ITOM products, integrations, as well as data center and cloud infrastructure environments.

What you'll be doing:

• Responsible for delivering implementations focused on IT Operations and Asset Management leveraging IT Datacenter technologies, SAM, DevOps and cloud initiatives with ServiceNow applications that focus on service mapping, discovery, event management, and cloud management.
• Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.
• Elicit, document, and maintain requirements that enable Solution developers to deliver the value of IT Operations Management on the ServiceNow platform.
• Strong alignment with architect and engineering teams on delivery standards.
• Provide ITOM and Asset mentoring and training to customers, peers and other through opportunities to promote digital transformation.
• Demonstrate the ITOM products, to prospects and existing customers, both onsite and remote.

What you'll bring with you:

• 3+ years Subject matter expertise and hands on navigation of ServiceNow ITSM and ITOM applications.
• Event Management Certification and/or at least 1 year experience working hands on with event management.
• Strong analytic, technical and problem-solving skills.
• Strong business analyst/process consultant skills.
• Understanding of, and ability to adapt to, both waterfall and Agile project methodologies using stories and sprints.
• Working knowledge of ServiceNow ITSM (CMDB, Asset) with experience in ITOM areas like: Discovery, Event Management, Service Mapping, and Cloud Provisioning.
• Experience supporting customers in workshops, testing, and requirements documentation of infrastructure and cloud technology environments.
• Excellent written and oral communication skills and the ability to interact positively with a variety of stakeholders daily.
• Ability to write technical stories to capture technical requirements, assist in sprint planning and agile board tracking.
• Strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment and follow written policies and procedures.
• Understanding that the client has challenges and will not know often times what to do. Be ok with helping guide discussions and not be an order taker.
• Technical understanding and business acumen related to infrastructure devices, network, and cloud resources and services.
• ITIL V3 Foundation certification
• Event Management certification