Associate Field Service Engineer

• Collaborating with customers to provide technical and administrative support activities including repair, preventative maintenance, and upgrades on Alcon Surgical and Alcon Digital Smart Suite equipment within a geographical region. Provide the highest level of service, customer experience and achieve financial objectives.
• Provide timely technical services on Alcon Surgical and Digital equipment as required including phone support, remote and onsite corrective maintenance, preventive maintenance, installation, and other service-related duties.
• Leads the planning and installation activities of Alcon connected product by coordinating with customer, IT, and commercial team to assure successful installation.
• Provides timely and accurate documentation on services performed.
• Strategically promote, educate, and market Alcon services to customers.
• Communicate equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines.
• Expense management and perform duties within budgetary guidelines.
• Accurately handles company assets (Company vehicle, test equipment, computer, etc)

Key Requirements/Minimum Qualifications:

• Associate degree in, Electrical / Electronics / Networking / IT or equivalent years of directly related experience preferably within the Medical Devices industry.
• Proficiency in networking and EHR (Electronic Health Record) /EMR (Electronic Medical Record) Systems and DICOM Communication configuration; Solid understanding of cloud technology.
• Proven leadership and effective decision-making capabilities.
• Strong analytical, problem solving and negotiation skills.
• Excellent verbal, written, and communication and customer service skills.
• Experience supporting healthcare customers with customer agreements, network, security, data, and privacy concerns.
• Experience working remotely in a customer facing position.
• Experienced with Microsoft Office tools including Excel, PowerPoint, Visio, MS Teams, SharePoint, MS Project, or similar tool.
• Physical Requirements - Ability to lift tool kit to use in STP/SOP of the equipment s.
• 2 Years of Relevant Experience

How to Thrive at Alcon:

• Work collaboratively with local and international teams to share standard methodologies and findings as work evolves.
• Balance experiencing new environments and working with a 60% travel schedule.

Travel Requirements: 60% overnights in the territory, could be more for training for the first few months.