Principal I, Product Development, Security & Operations (DevSecOps)

Design and Development: Architect, develop, and implement robust Salesforce solutions using Service Cloud, Field Service, Lightning Web Components (LWC), and Community Cloud.

Customization and Automation: Create custom Apex classes, triggers, and workflows to automate business processes and enhance Salesforce functionalities.

System Integration: Develop and maintain integrations between Salesforce and other enterprise systems, ensuring data consistency and integrity across platforms.

Deployment Management: Hands on the deployment process using deployment tools such change sets, or third-party tools like COPADO, ensuring smooth and error-free releases.

Stakeholder Communication: Collaborate with business stakeholders to gather requirements, provide technical expertise, and deliver solutions that align with business needs.

Quality Assurance: Conduct unit testing, troubleshoot issues, and optimize code for performance and scalability.

Documentation: Maintain clear and detailed documentation for custom solutions, processes, and system integrations.

Troubleshoot and resolve production issues promptly, providing tactical and strategic solutions or code changes as needed.

Conduct root cause analysis on major problems and recurrent issues, implementing corrective actions to prevent future occurrences.

Understand business complexities and provide technical resolutions to user problems, ensuring minimal impact on operations.

Respond to critical production operational issues and collaborate with the Core team for resolution.

Coordinate with different teams on integration points and facilitate resolution of related issues.

Manage competing tasks and priorities effectively, demonstrating strong time management skills.

Utilize tools like ServiceNow for incident monitoring and actioning.

Effectively manage your work within Agile methodologies.

Creating reports and dashboards within Salesforce and other related tools.

6-10 years of demonstratable experience in software development.

Foundational understanding of Sales Cloud Service Cloud, Field Service including common products/features.

Salesforce Service Cloud and Field service experience

Proficient in lightning best practices and functionality

Incident and problem management experience

Preferred Requirements:

Salesforce App Builder or Salesforce Platform Developer I/II Certification.

Experience with Servicemax and SVMX101 Certification.

Familiarity with Agile and DevOps development methodologies.

Familiarity with Atlassian and Tricentis product suites.

Experience with Copado DevOps or any similar deployment tool.

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.