Customer Master Data Associate

Summary of the position

This position establishes and maintains information in all Alcon Customer databases which are USER ID protected environments and under AFCM controls to ensure the integrity of all systems. Responsible for quality reviews and maintaining the accuracy of information entered in the system. Works closely with internal teams to resolve issues and align processes when necessary to ensure proper support for dependent internal functional teams.

Work hours: 6 PM to 3 AM IST Monday - Friday. Schedule will adjust at needed to support US Daylight Savings Time.

Job Description

Perform account management activities including, but not limited to:

Creating Customer, Commercial (revenue) and Professional accounts

Accurately affiliating Customer, Commercial and Professional accounts

Accurately affiliating account partner functions

Perform account management license activities to comply with PDMA, VAWD, AFCM, etc. Regulations

Assign accurate HCO license # s

Assign accurate HCP license #, including certification codes if applicable

Validate Tax ID information

Field external and internal account inquires including, but not limited to:

Name and/or address change

Ownership change

Expedited shipping requests

Freight

Credit Cards

Indirect Reporting

Optical Networks and Buying Groups

Field customer/consumer calls including, but not limited to:

Answering inbound calls from customers, and various internal departments

Case initiation and resolution

Making outbound calls to customers, and various internal departments

Competencies

Action Oriented

Attention to Detail

Critical Thinking

Collaborates Effectively

. Excellent written & verbal communication in English

Functional and System Knowledge to be developed in role:

Surgical, Vision Care & Pharma franchises and product lines

Cross franchise and function systems and processes

CRM/SFDC

ERP/SAP

MDM/EBX

MS Office

Licensing Software

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If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.