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6 Aisera Jobs

Technical Support Engineer

5-8 years

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer

Aisera

posted 5mon ago

Job Description

A Technical Support Engineer is a problem-solving expert dedicated to maintaining and improving the functionality of our products. The ideal candidate will not only have technical prowess but also possess a customer-centric mindset to provide quick and effective solutions, maintaining a high level of customer satisfaction. This role requires to work from 6:30 PM to 3:30 AM IST hours.
Key Responsibilities:
  • Resolve customer questions or problems in system configuration/setup and product functionality, including fixes or enhancements.
  • Serve as the primary support liaison between the Company and customers.
  • Provide excellent technical and customer service; strong communication skills are required.
  • Troubleshoot complex technical issues by performing product testing and customer issue replication.
  • Contribute towards the achievement of team goals and objectives.
  • Work directly with sustaining engineering and development teams to resolve complex issues.
  • Share feedback with product and engineering teams regarding product supportability and customer pain points.
  • Assist other Technical Support Engineers with difficult and complex issues, fostering a collaborative environment.
  • Perform other job duties as directed by leadership.
Preferred Experience/Certifications:
  • Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience in a technical support role, preferably in a SaaS environment.
  • Strong understanding of REST APIs and experience in troubleshooting API-related issues.
  • Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes.
  • Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO.
  • Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and customer support tools.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills to explain technical concepts to non-technical users.
  • Familiarity with cloud computing platforms (e.g., AWS, Azure).
  • Knowledge of Generative AI and Prompt Engineering is a plus.
Required Skills:
  • Excellent interpersonal and communication skills.
  • Excellent time management, decision making, and organizational skills.
  • Strong technical troubleshooting skills.
  • Strong knowledge of networking and scripting.
  • Ability to work well with others as part of a team.

Employment Type: Full Time, Permanent

Functional Areas: Other

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What people at Aisera are saying

Technical Support Engineer salary at Aisera

reported by 1 employee with 7 years exp.
₹19.8 L/yr - ₹25.3 L/yr
368% more than the average Technical Support Engineer Salary in India
View more details

What Aisera employees are saying about work life

based on 3 employees
100%
Day Shift
View more insights

Aisera Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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