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50 AIMLAY Jobs

Client Relations Executive

1-4 years

New Delhi

1 vacancy

Client Relations Executive

AIMLAY

posted 7mon ago

Job Description

  • Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
  • Building and maintaining a relationship with the existing clients.
  • Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.
  • Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.
  • Timely payment collections from the customers
  • Interaction with customers Emails over the phone.
  • Process payments and refunds
  • Increasing the company s sales by upselling its services.
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Updating the existing customers on the ongoing projects.
  • Coordinating with Sales Team Accounts Team regularly with regards to payment and work status.
Required Candidate profile
  • Proven experience as a CRM Executive/Sr Executive, BDM, Customer Success or Collection Specialist role
  • Team handling experience is a plus point.
  • Knowledge of billing procedures and collection techniques
  • Working knowledge of MS Office and databases
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • Bachelors degreeA candidate from B2B B2C experience is preferred

Employment Type: Full Time, Permanent

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What people at AIMLAY are saying

What AIMLAY employees are saying about work life

based on 194 employees
55%
92%
52%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

AIMLAY Benefits

Submitted by Company
Job Training
Soft Skill Training
Education Assistance
Submitted by Employees
Soft Skill Training
Work From Home
Job Training
Education Assistance
Free Transport
Child care +6 more
View more benefits

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AIMLAY New Delhi Office Location

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New Delhi, Delhi Office
Headquarter
412 Fourth Floor, D Mall, Bhagwan Mahavir Marg, Swarn Jayanti Park, Sector 10, Rohini New Delhi, Delhi
110085

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