Develop and execute sophisticated test plans, including functional, regression, performance, usability, and security testing across multiple platforms.
Identify critical test areas and apply advanced techniques such as exploratory testing, risk-based testing, and boundary value analysis.
Validate end-to-end workflows, especially for systems involving POS, KDS, and Kiosk applications.
Defect Management & Analysis:
Conduct root cause analysis and provide detailed defect reports with actionable insights.
Track and prioritize defects effectively to align with development timelines.
Identify recurring defect patterns to recommend proactive quality improvements.
Automation & Framework Development:
Lead the creation and maintenance of automated test frameworks to improve test efficiency and coverage.
Implement strategies for integrating automated testing into CI/CD pipelines, particularly for systems requiring hardware integrations like POS and KDS.
Mentorship & Leadership:
Provide technical guidance and mentorship to junior QA team members, fostering their growth and skill development.
Review test cases, test scripts, and documentation to ensure alignment with quality standards.
Drive cross-functional collaboration and lead QA initiatives to enhance team performance.
Compliance & Regulatory:
Ensure compliance with industry standards and regulatory requirements.
Conduct audits and reviews to mitigate potential risks related to quality or compliance.
Quality Assurance Process Improvement:
Identify opportunities for process improvements and lead efforts to enhance QA methodologies and tools.
Stay updated on emerging technologies and best practices to ensure the QA team adopts the latest innovations.