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Collection Specialist
Aeries Technology
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com
Newfold Digital is a leading web and commerce technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. Learn more about Newfold Digital at www.newfold.com
Roles and Responsibility
Collections Specialist
Job Description
Job Description
OVERVIEW
Maximize cash collections while providing "best in class" customer service as part of an international Collection team.
Job Summary
The Collections Specialist research account activity and resolves past-due accounts through extensive contact with customers. This position is also responsible for managing a portfolio of 100 - 2 00 accounts in the US and International. Will initiate telephone and/or email contact with internal external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Responds to email and telephone inquiries from customers. Escalates problems or concerns to supervisor to secure approval for any non-routine concerns/solutions. Reviews deadlines for collection action events, initiates collection activities.
Essential Duties and Responsibilities
- Discuss payment plans with customers; follows guidelines for follow-up on payment plans .
- Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers .
- Maintains records of all delinquent accounts by logging collection notes and dispositioning results in a tracker .
- Performs duties with more accountability and with minimal direction for action and results associated with improving cash flow and minimizing bad debt write offs .
- Evaluates moderately complex customer records and recommends severance activities including stop service, cancellation or write off .
- Works reconciliation of customer records on sensitive accounts by engaging customer and internal WM constituents to work the open issue(s) to resolution .
- Evaluates customer credit limits based on payment history, purchase activity and customer credit reports .
- Strong attention to detail problem-solving skills .
Key Competencies and qualifications
- Bachelor s degree in accounting is desired
- A minimum of two years business-to-business collections experience
- Significant Accounts Receivable experience required
- Intermediate financial skills, including knowledge of commonly used collections practices and procedures
- Global experience is a plus
- Microsoft Office and advanced Excel skills required, including Pivot tables and VLOOKUPS
- Strong communication skills required
- E xperience with order to cash systems; experience with SAP, Net Suite, Sales Force is a plus
Employment Type: Full Time, Permanent
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What people at Aeries Technology are saying
Collection Specialist salary at Aeries Technology
reported by
2
employees
with 6-9
years exp.
₹7.2
L/yr - ₹9.2
L/yr
45%
more
than the average Collection Specialist Salary in India
View more details
What Aeries Technology employees are saying about work life
based on 315 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Aeries Technology Benefits
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