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ITSM Salesforce Manager
Advanced Computer Software Group
posted 26d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Salesforce Technology Manager is responsible for leading and optimizing our CRM technology initiatives. This role will ensure that Salesforce solutions align with business objectives, enhance customer engagement, and drive operational efficiency. What You Will Do What You Will Have What We Do For You
Major Performance Areas (MPAs):
- Salesforce Strategy and Execution
- Expected Outcome: Develop and implement a comprehensive Salesforce strategy that drives business objectives and maximizes CRM capabilities.
- Key Competencies:
- Strategic thinking and planning
- Proficiency in Salesforce architecture and administration
- Understanding of industry trends and best practices
- Team Leadership and Development
- Expected Outcome: Build and manage a high-performing team of Salesforce administrators and developers, fostering a culture of collaboration and continuous improvement.
- Key Competencies:
- Leadership and team management
- Mentorship and coaching abilities
- Strong communication skills
- Stakeholder Collaboration
- Expected Outcome: Collaborate effectively with business leaders to translate their needs into actionable Salesforce solutions that enhance user engagement and operational efficiency.
- Key Competencies:
- Strong interpersonal skills
- Ability to influence and engage stakeholders
- Excellent listening and analytical skills
- System Integration and Data Management
- Expected Outcome: Oversee the integration of Salesforce with other systems, ensuring data consistency and adherence to governance protocols.
- Key Competencies:
- Knowledge of data management principles
- Experience with system integrations and APIs
- Problem-solving skills for data-related issues
- Performance Monitoring and Improvement
- Expected Outcome: Monitor Salesforce performance and implement enhancements to improve user experience and system efficiency.
- Key Competencies:
- Analytical skills to assess system performance
- Project management expertise
- Continuous improvement mindset
- Training and User Adoption
- Expected Outcome: Develop and deliver training programs to ensure stakeholders are proficient in Salesforce tools and best practices.
- Key Competencies:
- Training and instructional design skills
- Ability to communicate complex information clearly
- Commitment to user engagement and satisfaction
Success Metrics:
- Successful execution of Salesforce initiatives within defined timelines and budgets.
- Positive feedback from stakeholders regarding collaboration and support.
- Increased user adoption rates and satisfaction scores post-training.
- Improved data accuracy and system performance metrics.
Required Qualifications:
- Bachelor s degree in Information Technology, Business Administration, or a related field; Master s degree preferred.
- 5+ years of experience managing Salesforce applications.
- Salesforce certifications (e.g., Administrator, Architect) highly desirable.
- Proven experience in leading teams and managing projects in an Agile environment.
- Generous Annual Leave 20 days, plus public holidays, with the possibility to buy additional days
- Life Insurance 3x times annual salary
- to the latest technologies
OneAdvanced is one UKs largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UKs most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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