Training and Quality Manager

Training & Quality Manager

Key Responsibilities

• Quality Process Ownership: Oversee and improve quality assurance processes for BPO operations.
• Leadership: Manage a team of QAs, QTLs, Trainers, and Training TLs to ensure excellence.
• Process Management: Ensure the seamless functioning of multiple inbound and outbound processes.
• Strategy Development: Drive quality improvement strategies and training initiatives to achieve performance targets.
• Agent Development: Enhance agent skills through structured training programs and quality audits.

Required Skills

• Strong leadership and organizational skills.
• Excellent knowledge of BPO quality standards and training methodologies.
• Experience in managing large teams and handling multiple processes.
• Analytical skills to identify process gaps and implement improvements.
• Team Size Managed: Should have handled 200+ agents.
• Processes Managed: Must have worked in 4-5 multiple processes (Inbound & Outbound).
• Department Handled: Proven expertise in managing both Quality and Training departments.
• Experience: BPO experience is mandatory.

Education:

• Bachelor's

Language:

• English

Perks and benefits

• Day Shifts
• 9AM TO 6 PM
• Salary upto 7.5 LPA
• Noida Location

Contact Anuruddh Shkla

Call / What's App Resume - 8448727598

Email anuruddh.shukla@adroitspl.com