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70 Reliance Retail Jobs

Lead - Regional Training

5-8 years

₹ 9 - 11L/yr

Mumbai

1 vacancy

Lead - Regional Training

Reliance Retail

posted 5mon ago

Job Description

Job Description | Lead Regional Training

Purpose of the role:
The primary purpose of this role is to lead the functioning of L&D initiatives and programs on daily basis in assigned market to ensure operational effectiveness and efficiency of resources. This is a field based role and involves moving across store visits.

Reports to: Head of L&D
Reporting of Regional Trainers (at ratio of 1:20 stores)


Role and Accountabilities

New Hire Training and L&D Programs

  • Provides day to day logistical support to deliver programs including maintenance of training centres, materials and equipment
  • Proactively plan and schedule market level upskilling and reskilling refresher programs (for store teams) in line with business requirements delivered through relevant trainers
  • Spot Check and program audit from time to time

Operational Brand Standards

  • Execution standards of Operational processes especially around food safety
  • Roll out of new brand standards, products, processes and Tech interventions
  • Upholding customer experiences standards of TWC in collaboration with market level teams

MIS and Analytics

  • Drive data visibility and integrity at regional programs level
  • Maintain and publish regional L&D dashboards
  • Ensure adherence to regional training cost structures and effective use of budgets

Team Management

  • Maintain high skilling levels of business trainers and coffee trainers
  • Building a training team that role models Pret & RBL culture


Primary KPI for the role:

  • Business performance scorecard (especially coffee quality and customer experience parameters)
  • Internal employee development readiness
  • L&D dashboard and scorecard


Education Requirements:

  • Graduation in any field, hospitality background mandatory
  • Proficiency in MS Office and data analysis


Experience Requirements:

  • 7 - 10 years of experience in retail, FMCG, hospitality or B2C industries of which last 3 must be in L&D
  • Proven track record of L&D performance



Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Prepare for Regional roles with real interview advice

Top Reliance Retail Regional Interview Questions

Q1. If ebita is down, what is basic plans, stores conversion is down, IPCm, ATS, DOWN. ---MY ANSWER IS TO GET BASIC RIGHT, REST ALL THE KPI WILL ... read more
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Q3. How to handle customer complaint and customer service improvement.
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What people at Reliance Retail are saying

What Reliance Retail employees are saying about work life

based on 22.4k employees
58%
47%
41%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Reliance Retail Benefits

Submitted by Company
Learning
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Education Assistance
Team Outings +6 more
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Reliance Retail Mumbai Office Location

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Mumbai, Maharashtra Office
Headquarter
Reliance Corporate Park, Mumbai, Maharashtra IN Mumbai, Maharashtra

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