Lead - Regional Training

Job Description | Lead Regional Training

Purpose of the role:
The primary purpose of this role is to lead the functioning of L&D initiatives and programs on daily basis in assigned market to ensure operational effectiveness and efficiency of resources. This is a field based role and involves moving across store visits.

Reports to: Head of L&D
Reporting of Regional Trainers (at ratio of 1:20 stores)


Role and Accountabilities

New Hire Training and L&D Programs

• Provides day to day logistical support to deliver programs including maintenance of training centres, materials and equipment
• Proactively plan and schedule market level upskilling and reskilling refresher programs (for store teams) in line with business requirements delivered through relevant trainers
• Spot Check and program audit from time to time

Operational Brand Standards

• Execution standards of Operational processes especially around food safety
• Roll out of new brand standards, products, processes and Tech interventions
• Upholding customer experiences standards of TWC in collaboration with market level teams

MIS and Analytics

• Drive data visibility and integrity at regional programs level
• Maintain and publish regional L&D dashboards
• Ensure adherence to regional training cost structures and effective use of budgets

Team Management

• Maintain high skilling levels of business trainers and coffee trainers
• Building a training team that role models Pret & RBL culture

Primary KPI for the role:

• Business performance scorecard (especially coffee quality and customer experience parameters)
• Internal employee development readiness
• L&D dashboard and scorecard

Education Requirements:

• Graduation in any field, hospitality background mandatory
• Proficiency in MS Office and data analysis

Experience Requirements:

• 7 - 10 years of experience in retail, FMCG, hospitality or B2C industries of which last 3 must be in L&D
• Proven track record of L&D performance