We are seeking an experienced and highly motivated Account Manager to join our team. This role involves managing key client accounts, building and nurturing long-term relationships, and driving revenue growth. The successful candidate will have a proven track record in account management, customer success, and sales.
Responsibilities:
Manage and grow relationships with key clients, acting as their primary point of contact.
Identify opportunities for upselling and cross-selling to maximize revenue.
Collaborate with internal teams (sales, technical, and operations) to ensure customer satisfaction and project success.
Develop account strategies and tailor solutions to meet client needs.
Monitor account health, ensuring service quality and delivery timelines are met.
Track account performance, reporting on KPIs, and providing insights for improvement.
Resolve any client issues or escalations promptly and professionally.
Requirements:
7-10 years of experience in account management or customer success.
Proven ability to build strong client relationships and manage large accounts.
Strong sales acumen with the ability to identify and close opportunities.
Excellent communication, negotiation, and presentation skills.
Strong problem-solving abilities and customer-oriented approach.
Ability to work collaboratively across teams and departments.