Admin Executive - Teledesk

Role & responsibilities

Sim Activation/Allocation

Record and allocate SIM cards to franchises accurately. • Track the activation status of issued SIM cards. • Follow up on the return of SIM cards and maintain proper documentation • Coordinate with service providers to resolve pending issues promptly. • Collaborate with the surveillance team for SIM requests and allocations. • Ensure all issued SIM cards are activated within TAT.

Data Billing Reconciliation

Reconcile all billing MIS data and raise discrepancies in the trace system. • Update payment details in records and share the information with service providers. • Recover mobile excess usage costs from users as needed. • Implement and monitor cost-control measures to optimize expenditures. • Research and recommend the best tariff plans in line with market trends. • Verify the deactivation of numbers with service providers. • Obtain monthly confirmation of payments from service providers.

Operations and Support

Create and maintain franchise MIS and master data. • Highlight and escalate issues with service providers for quick resolution • Facilitate SIM swaps for existing users. • Resolve issues related to Titan BA's within the specified TAT. • Update BizOps data consistently. • Ensure timely closure of queries in the Talisma system. • Allocate Welcome Kit SIMs as per business requirements.