Team Member - Contact Center

Job Purpose Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 oDevelop contact center executives and promote Chase culture of continuous improvement while fostering teamwork and operational excellence
oUtilizing appropriate methods to gather process effectiveness & improvement
oTo cohesively plan and work with the ops team & Vendors
oEnsuring BAU Audits & feedbacks are adhered as per the given timeline oConducting Monthly & Quarterly reviews so as to streamline the process
oConducting ATA/re-audits of the vendor quality team to maintain sanity
oConducting Calibration with vendor quality team
Qualifications:

Minimum Experience Level:
3-5 Years

Report to:
Chief Manager